Field Service Specialist/Field Service Engineer
Johnson & JohnsonAbout the role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
Business Enablement/SupportAll Job Posting Locations:
Orlando, Florida, United States of America, Tampa, Florida, United States of America, US331 CA Irvine - 31 Technology DrJob Description:
Johnson and Johnson Vision is recruiting for a Field Service Specialist/Field Service Engineer located in the Orlando, FL – Tampa, FL area.
Candidate must have the ability to work in home office 25% & in field 75%.
Valid US Driver’s license required.
An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
RESPONSIBILITIES:
- Provides technical support to physicians, nurses and other medical professionals on company products and services.
- Installs, maintains, and repairs complex electro-mechanical medical lasers and other equipment
- Provides support and problem resolution for sales, customers, and the field service team.
- Ensures that installation, training, and other work necessary is completed on time.
- Identifies problems and recommends resolutions on existing products.
- Conduct new product evaluations.
- Documents and reports on field activities as well as incorporate and ppromoteprocess improvements.
- Participate in the generation of technical bulletins and basic operations and service procedures.
- Works with field service representatives, sales representatives, clinical specialists and customers to improve field service.
- Assists in the development and maintenance of equipment
- Other additional duties or projects assigned.
QUALIFICATIONS:
EDUCATION:
- A minimum of an Associate’s Degree in electronics engineering or technology is required
- Bachelor’s Degree or equivalent is preferred
REQUIRED:
- A minimum of 4 years’ technical/field support experience in highly regulated industry
- Knowledge of servicing principles, practices and procedures
- Standard test equipment experience to include digital multimeter, oscilloscopes, etc.
- A valid US Driver’s License
- Ability to work autonomously without supervision
- Must be team-oriented with great communication skills
- Heavy lifting of equipment (50 lbs.), prolonged standing, lifting and bending will be required
- Ability to work weekends and “off hours” as needed to support customer and business needs
- Ability to travel on short notice & do occasional air travel
- Ability to do overnight travel 25% <
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