Field Sales Intelligence Sr Mgr Software Engineering

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

R-240888 Field Sales Intelligence Sr Mgr Software Engineering

What you will do:

In this role, you will own the vision, strategy, roadmap, and delivery of field intelligence capabilities that enable Amgen’s sales organization to make data-driven decisions. You will serve as the Product Owner for solutions across CRM, analytics, and AI-enabled intelligence platforms, partnering with business, data, design, and engineering leaders to deliver scalable, high-value capabilities for field users. You will also contribute directly to software solution development, UI/UX strategy, and AI-driven product innovation to ensure solutions are intuitive, scalable, and aligned to enterprise priorities.

This role will focus on transforming field activity, performance, and customer engagement data into trusted intelligence through advanced analytics and AI-driven insights that improve field effectiveness, productivity, and execution. This is a highly technical product leadership role with accountability for software engineering, data and analytics, UI/UX, design thinking, AI enablement, and platform scalability.

Responsibilities

• Own the product strategy and roadmap for field intelligence capabilities aligned to business priorities, field outcomes, and AI-powered decision support.
• Lead cross-functional delivery of field intelligence solutions across CRM, analytics, data, and AI-enabled platforms, while contributing hands-on to solution design, development, and implementation.
• Translate business priorities into a clear, outcome-based backlog of features, user stories, and technical, UX, and AI requirements.
• Partner with field leadership, sales operations, analytics, data science, engineering, and design teams to identify opportunities and deliver user-centered, scalable, and intelligent solutions.
• Drive the design and delivery of dashboards, alerts, predictive signals, and decision-support tools, while advancing UI/UX through design thinking, workflow optimization, and intuitive experience design.
• Collaborate with engineering and data teams to define data models, KPIs, integrations, and technical requirements, and support development of scalable software and AI-enabled capabilities.
• Ensure solutions deliver measurable value through strong adoption, usability, compliance, and performance, including AI transparency, trust, and effectiveness.
• Provide leadership across PI planning, backlog refinement, sprint execution, testing, release planning, and hands-on support throughout the software development lifecycle.
• Drive AI-enabled capabilities such as predictive insights, intelligent recommendations, workflow automation, and guided user experiences.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of experience
OR
Master’s degree and 4 years of experience
OR
Bachelor’s degree and 6 years of  experience
OR
Associate’s degree and 10 years of experience
OR
High school diploma / GED and 12 years of experience

Preferred Qualifications

• Experience leading delivery of analytics-enabled, digital, or AI-driven products in a Product Owner or Product Manager capacity.
• Strong understanding of field sales processes, CRM platforms, and field performance measurement.
• Experience working