Sr Manager, Workforce Management (Retirement Operations)

Job Family

Customer & Business Quality Assurance

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

Responsible for the direction and leadership of a diverse, multi-location Workforce Management team supporting Operations. Bridge the gap between tactical and strategic management to provide daily operational oversight and a strategic forward-thinking approach to workforce management.

Job Description

Responsibilities

• Assist the director in formulating and executing a workforce management strategy in alignment with operational and broader business objectives.
• Allocate staff resources to meet varying operational demands and make decisions on budget adjustments to stay within financial targets.
• Take a proactive role in recommending and leading strategic initiatives with operations leaders, reporting and analytics teams, and other enterprise support functions.
• Conduct analysis on business events and historical patterns in work volumes and staff levels trends to produce volume and staffing forecasts and make decisions on staffing levels and training needs.
• Coach and mentor staff and operational management on workforce tools, methods, and best practices. Provide staff with development opportunities.
• Facilitate planning processes on a daily, weekly, monthly, and annual basis; provide insight and recommendations on load balancing and augmentation strategies to meet service objectives and manage costs.
• Develop and lead initiatives leveraging technology and conduct in-depth analysis to deliver forecasting, planning, intraday manag