Senior Salesforce Administrator

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health. We are the only company in this space with a digital platform and mobile app powering this novel marketplace. Today, most of the US population lives within a 3 hour driving distance of a Carrum CoE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Senior Salesforce Administrator to help take Salesforce to the next level. Carrum’s instance of Salesforce has been managed exclusively by our head of Commercial Operations for the past four years, and we are looking to continue to build out the team as we continue to grow our Sales Cloud users. The Senior Salesforce Administrator will play a critical role in our success.

Reporting to the VP of Commercial Operations, you will own the end-to-end technical management of the Salesforce CRM, and be crucial in helping us build and customize the system for our growing organization. Your work will help us ensure that our Go-To-Market teams are as effective and efficient as possible. You’ll be responsible for building, growing, and enhancing our CRM strategy, with a heavy emphasis on deploying flows and automations, and to work in conjunction with the head of Commercial Operations to architect our system for both Employer and Provider Go-To-Market teams. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

You’re excited about this opportunity because you will...

• Own the technical side of the Salesforce CRM platform
• Help build custom objects, fields, flows, validation rules, page layouts, integrations, price books, opportunity products, and more.
• Document CRM process, enhancement schedule, ticketing, etc.
• Regularly collaborate with Sales, Marketing, and Client Success to enhance usage and optimization of the CRM
• Troubleshoot and resolve user issues
• Train new hires on the usage of Salesforce.

We’re excited about you because…

• You bring a rich background of building and scaling the CRM function. We hope to see from you:
• Strong skills working in a high-growth, fast-paced environment
• 5+ years as a Salesforce Administrator, preferably in a healthcare or technology company
• Salesforce Certified Administrator required
• Additional certifications, such as Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, Developer, or CPQ Specialist desired but not required.
• Extensive experience building flow and other automation inside of Salesforce
• Track record of managing cross-departmental needs and delivering high-value solutions
• Ability to work independently, with little supervision
• Ability to thrive as the only dedicated full-time resource devoted to Salesforce
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborat