Salesforce Administrator

Salesforce Administrator

Salary [USD $74,265 – $106,755.65]

Compensation is determined by various factors, including but not limited to local labor market conditions, educational background, work experience, and relevant certifications 

Job Type: Full-Time Permanent

Location: IB (International Baccalaureate®) Washington DC 

Hybrid working opportunity # 1 day in office

About the IB

If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.

About the position

The Salesforce Administrator is a key member of the IT team responsible for configuring, maintaining, and supporting the Salesforce platform across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications. This role manages user access, profiles, permission sets, public groups, and queues, while creating reports, dashboards, and performing data updates in alignment with governance practices. The Administrator triages and resolves tickets, supports releases and sandbox refreshes, and ensures data security using backup and restore tools. Additionally, they collaborate with business users to understand processes, provide guidance on best practices, maintain platform integrity, and train end users on new features and process changes.

The Salesforce Administrator will support releases to test environments and production with Copado, test features and bug-fixes in coordination with developers, and train end users on process changes. The Salesforce Administrator will conduct sandbox refreshes. The Salesforce Administrator will use backup and restore tools to ensure data security.

• Ensure security and data access limits are maintained and well-designed
• Declarative programming of Flows and custom objects
• Maintain Salesforce configuration, including validation rules, approval processes, page layouts, data
• fields, sharing rules, visual flow, list views, email templates, and auto-assignment rules
• Perform data cleanup and de-duping procedures
• Be proficient with DataLoader and advanced Excel use for data manipulation
• Perform backups and maintain automated backup and restore systems to secure data in accordance
• with data management best practices
• Provide day-to-day end-user support including resolution of Tier 1 and 2 support issues, system
• configuration and maintenance
• Act as the primary owner of Incidents received by the Salesforce Admins assignment group in
• ServiceNow, performing triage, investigating and recreating issues, and engaging developers as
• needed to resolve concerns, and when appropriate adding issues to the Problem Backlog for the
• Salesforce Admins assignment group
• Design and maintain a variety of business reports and dashboards, both regular and ad-hoc
• Support business needs in establishing and enhancing reporting and analysis capabilities
• Ability to communicate precisely and effectively with collaborating teams and colleagues at all levels of the organization. 
• Organized, with the ability to manage multiple projects simultaneously and meet deadlines. 
• Improve the overall quality of the customer and stakeholder experience 
• Responsible for the end-to-end case handling submitted by business users 
• Ensure stakeholders’ trust in Salesforce company wide 

Job Requirements: 

About You

• Salesforce Certified Administrator required 
• At least one additional certification preferred: Salesforce Advanced Administrator 
• Copado Administrator 
• Salesforce App Builder 
• Platform Developer I 
• Agentforce Specialist 
• Working experience with OmniChannel, OwnBackup, Copado, Cloudingo, Sales Cloud, Service Cloud, Experience Cloud, Agentforce, Data Loader 
• Ability to inspire confidence to stakeholders 
• Additional language skills preferred (French, Spanish) 
• Ability to flourish in a dynamic, fast paced environment by balancing multiple deadlines and prioritizing multiple tasks 

• Knowledge of the IB, IB Programmes or being