Field Quality Engineer

Join Our Team as a Field Quality Engineer at Johnson Electric!

Location: Plymouth, MI (onsite)
Travel: Required for customer visits and issue containment

Your Mission, Should You Choose to Accept It:

As our next Field Quality Engineer, you will serve as the primary point of contact between Johnson Electric and its customers for quality-related issues. You’ll lead root cause analysis, manage non-conformance issues, and coordinate containment activities to ensure customer satisfaction and protect JE’s reputation and operations.

Why You’ll Love Working Here:

• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
• Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
• Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.

What You’ll Be Doing:

• Manage customer complaints, warranty trends, and PPM metrics
• Lead 8D investigations and root cause analysis for non-conformance issues
• Coordinate PPAP management and continuous improvement actions
• Analyze customer returns and assess risk during warranty situations
• Conduct quality meetings and customer visits (main customer: Stellantis)
• Manage sorting companies and containment activities
• Prepare and present reports, slides, and 8Ds to customers and internal teams
• Submit monthly Cognos reports and review customer debit impacts
• Ensure compliance with quality standards and procedures
• Respond to urgent customer issues with short notice and remote support
• Collaborate with JE manufacturing sites and global quality teams

What We’re Looking For:

• Bachelor’s degree in Engineering or equivalent
• Minimum 3–5 years of experience in quality assurance and manufacturing
• Strong knowledge of 8D reporting, quality tools, and PPAP
• Experience working with external customers and managing complaints
• Familiarity with motors, actuators, and pumps
• Excellent communication and negotiation skills
• Ability to work independently and manage urgent issues remotely
• Advanced proficiency in English
• Strong analytical and problem-solving skills

Bonus Points If You Have:

• Master’s degree or professional certifications in quality or engineering
• Experience with global customer accounts and intercontinental coordination
• Knowledge of IATF 16949 and ISO standards
• Experience with Cognos and other reporting tools

How to Apply:

Apply online at www.johnsonelectric.com – We can’t wait to meet you!

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.