Senior Manager, Customer Success

Job Description:

Who we are: 

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.  

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.  

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 14 warehouses nationwide, totaling over 8 million square feet of space 

• Our software lists $10+ trillion in product value across channels 

• Our digital and physical operations support $8+ billion in Gross Merchandise Value  

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 

The Role:   

 Cart.com, is hiring a Senior Customer Success Manager. Our talented, dedicated team of Customer Success Managers (CSMs) are the connective tissue between our clients and our operations teams on the ground floor. The Senior CSM reports into our Vice President- Value Realization and helps bridge the gap between both sides to deliver a better experience for everyone. 

We’re looking for someone who is a rock star listener and communicator with a knack for knowing how to prioritize their workload. They are capable of track-switching between multiple tasks and are comfortable operating in an ever-changing environment. They easily connect and relate with others and can use that skill to influence outcomes. 

If listening to clients share how we can improve sounds like it might stress or burn you out, or you don’t like dealing with change, this role is not for