Membership Sales Manager

Property Description

At The Cottonwood, we’re more than just a boutique hotel — we’re a proud team of passionate people who care deeply about what we do, how we do it, and the impact we make in our community. Located in Omaha's vibrant Blackstone District, where history continues to come to life, our hotel stands as a modern icon with a deep-rooted legacy. Once the historic Blackstone Hotel, The Cottonwood has become a local gem, blending timeless elegance with contemporary style. Known for its stylish charm, state-of-the-art amenities, and a level of service that continually raises the bar in the hospitality industry, our hotel stands as a tribute to the past, refreshed for a new era.

 

Joining our team means stepping into an environment where creativity is celebrated, ideas are welcomed, and every role plays a key part in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, crafting cocktails in our bar, or supporting behind the scenes, your work matters — and it’s appreciated. We’re proud of who we are: a team that works hard, supports one another, and genuinely loves what we do. We believe hospitality should feel personal, and that starts with how we treat each other. Here, you’ll find a collaborative, uplifting culture where you’re encouraged to grow, shine, and make a difference.

 

If you’re looking for more than just a job — if you want to be part of a place that feels like home, where your talents are valued, and your passion has a purpose — then we’d love to meet you. Come join us at The Kimpton Cottonwood Hotel and be part of a team that’s redefining hospitality in Omaha — one guest, one moment, and one great team member at a time.”

Overview

The iconic Kimpton Cottonwood Hotel is seeking a charismatic, relationship-driven Membership Manager to lead the growth and culture of one of Omaha’s most coveted social memberships. This is not a traditional sales role - it’s an opportunity to become the face of a thriving community and sell a lifestyle rooted in history, hospitality, and unforgettable experiences.

 

The Cottonwood has become a true local gem — a place people want access to, want to talk about, and want to belong to. We’re looking for someone who naturally connects with people, thrives in social settings, and knows how to create excitement around an exclusive experience. If you’re energized by networking, storytelling, hospitality, and building meaningful relationships, this role was made for you.

What You’ll Do

Drive Membership GrowthYou’ll actively grow the club by building relationships, generating excitement around the membership experience, and converting interest into enrollment. Success in this role comes from your ability to sell the vibe, the history, the amenities, and the sense of belonging that makes The Cottonwood special.

 

Be the Face of the ClubCreate a warm, elevated, and highly visible member experience. You’ll build authentic relationships with members, anticipate needs, and ensure every interaction reflects the exclusivity and energy of the club.

 

Create Buzz & CommunityDevelop engaging monthly activations and social experiences alongside Marketing, Culinary, and Banquets teams that keep members connected, excited, and engaged.

 

Build Strategic PartnershipsCultivate relationships with local businesses, restaurants, retailers, and community partners to enhance the value and prestige of the membership program.

 

Own the Member ExperienceDeliver luxury-level concierge service by assisting with dining reservations, hotel stays, and personalized member requests while ensuring members feel recognized and valued at every touchpoint.

 

Lead Operational ExcellenceManage the club CRM, member billing, dues, and reporting while tracking KPIs including membership growth, engagement, retention, and member spend.

 

Champion the Brand InternallyTrain and inspire front-line teams across the hotel to deliver seamless member recognition and elevated service experiences.

 

Keep Members ConnectedCreate and distribute compelling monthly communications and newsletters that highlight upcoming experiences, club happenings, and exclusive opportunities.

What We’re Looking For

• Natural salesperson with strong networking and relationship-building skills
• Outgoing, polished, and highly social personality
• Passion for hospitality, luxury experiences, and community-building
• Ability to confidently sell an exclusive lifestyle and membership experience
• Strong organizational and communication skills
• Experience in hospitality, membership sales, luxury retail, events, or client re