Customer Service Coordinator: Fix Term

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Please take into consideration this is a temporary position of 6 months.

As a Customer Service Coordinator, you will serve as the primary contact for customers, handling inquiries and addressing complaints with expertise and efficiency. In this role, you’ll take full responsibility for swiftly resolving customer queries, ensuring a seamless experience. You’ll manage complex, detailed issues with professionalism, showcasing your commitment to delivering top-tier service and maintaining customer satisfaction at every step.

Major Accountabilities:
• Prompt and efficient follow-up of customer queries& service requests.
• Ensure the investigation and resolution of customer enquires with minimal delay.
• React positively to problems identified and undertake root-cause analysis.
• Record and track Customer complaints regarding quality issues.
• All correspondence must be in a professional and businesslike manner.
• Correspondence with the customer should always maintain a standard that reflects clarity of understanding.
• Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve issues on customer accounts.

Experience:

• Customer administration/Customer Support
• Having worked in a Customer Service Team environment that solely focuses on investigating and analyzing data to resolve issues.

Skills and Knowledge:
• Degree
• Microsoft skills
• Siebel; SAP, File NET
• Demonstrate ability to team work.

Languages:

• Spanish

• English would be a plus.

Preferred Education

Degree and equivalent

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the inte