Vice President, Patient Solutions

The Vice President, Patient Solutions is a senior executive leader responsible for the performance, scalability, and strategic growth of AssistRx’s Patient Solutions organization, including all client programs, operational delivery, and revenue-generating services. This role owns the end-to-end program execution, client satisfaction, and operational excellence, ensuring that AssistRx delivers high-quality, compliant, and efficient patient support services across pharmaceutical manufacturer partnerships.

The VP will partner cross-functionally with Technology, Talent Acquisition, Finance, Compliance, and Client Success to drive innovation, optimize delivery models, and scale operations to meet increasing client demand.

This leader is accountable for P&L performance, program KPIs, workforce strategy, and patient outcomes, while building a high-performing leadership bench across Patient Solutions.

Executive Scope & Impact

• Owns performance across Patient Solutions programs (billable revenue engine)
• Direct impact on client retention, revenue growth, and margin optimization
• Leads large-scale operations (multi-site, high-volume call center + program delivery)
• Oversees Director / Sr. Director / Program leadership layers
• Drives Day 1 readiness, hiring capacity, and operational scalability
• Key contributor to enterprise strategy and growth roadmap

Key Responsibilities

1. Operational Leadership & Program Performance

• Provide executive oversight of all Patient Solutions programs to ensure delivery against KPIs, SLAs, and client expectations
• Drive consistent performance across programs including:
• Throughput / case volume
• Quality and compliance
• Patient and provider experience
• Establish standardized operating models across programs to improve consistency and scalability
• Partner with Technology to enhance systems, automation, and workflow efficiency

2. Financial & Revenue Ownership

• Own Patient Solutions P&L performance, including:
• Revenue realization from billable programs
• Cost management and margin optimization
• Partner with Finance to:
• Forecast hiring demand and capacity
• Align labor models to program profitability
• Identify opportunities to increase revenue per program through efficiency and scale

3. Strategic Growth & Client Partnership

• Serve as executive partner to pharmaceutical clients, ensuring:
• Strong relationship management
• Alignment to program goals and outcomes
• Collaborate with Business Development and Client Success to:
• Support new client launches
• Expand existing programs
• Drive innovation in Patient Solutions offerings (automation, digital engagement, analytics)

4. Workforce Strategy & Talent Alignment

• Partner with Talent Acquisition and HR to:
• Ensure hiring aligns to program demand and revenue timelines
• Maintain Day 1 readiness standards
• Build scalable workforce models:
• FTE vs contingent strategy
• Training and onboarding alignment (Academy integration)
• Develop leadership bench strength across:
• Directors
• Program leaders
• Supervisors

5. Process Improvement & Innovation

• Lead continuous improvement initiatives across Patient Solutions:
• Workflow optimization
• Automation and technology enablement
• Cost efficiency improvements
• Use data and analytics to drive:
• Performance insights
• Predictive modeling for staffing and demand
• Champion a culture of innovation and operational excellence

6. Compliance, Quality & Risk Management

• Ensure all programs operate within:
• Healthcare regulatory requirements
• Client contractual obligations
• Partner with Compliance and Legal to mitigate risk
• Maintain high standards for:
• Data privacy (HIPAA alignment)
• Quality assurance
• Audit readiness

7. Leadership & Organizational Development

• Lead and develop a high-performing Patient Solutions leadership team
• Foster a culture of:
• Accountability
• Performance ownership
• Continuous improvement
• Drive engagement, retention, and leadership development initiatives
• Build succession plans for critical roles

Requirements

Education

• Bachelor’s degree required
• Mast