Business Strategy & Execution Lead - P&C Insurance (Remote)

Crum & Forster Company Overview

Crum & Forster (C&F) provides market leading property & casualty, accident & health, specialty and standard commercial lines insurance solutions. A true underwriting company, we have a 200-year history of helping our customers manage risk with laser-focused expertise, integrity and discipline. Our people are empowered to make decisions and problem-solve with you smartly and swiftly. Our annual gross written premium is 6.2 billion. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best.

 

Our most valuable asset is our people. We have 3000 employees, and locations throughout the United States and India. With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others.

 

C&F is part of Fairfax Financial Holdings. For more information about C&F, please visit our website: www.cfins.com

 

Job Description

The Business Strategy & Execution Lead is a promotional opportunity for Senior Business Analysts who demonstrate strong consultative, analytical, and cross-functional leadership skills. This role is focused on helping business stakeholders define operational needs, assess opportunities, shape strategic initiatives, and engage effectively with Digital Services. The Business Strategy & Execution Lead serves as a day-to-day liaison between the business and Digital, evaluates business performance and operational effectiveness, and helps coordinate cross-functional efforts through completion in alignment with business priorities.

 

The Business Strategy & Execution Lead role requires an advanced understanding of insurance workflows, systems, and operational processes, along with strong business analysis, stakeholder coordination, problem-solving, and delivery support skills. The successful candidate will be proactive, service-oriented, and comfortable operating in ambiguous, fast-moving environments where they must earn stakeholder trust, recognize emerging business needs, and guide effective engagement between business teams and Digital Services.

 

The Business Strategy & Execution Lead is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting Underwriting, Claims, and Billing & Collections business units, as well as strategic business initiatives across the organization. This role works closely with business leaders, business analysts, and key cross-functional partners including actuarial, data science, digital/IT, operations, and claims to advance divisional priorities. SSL underwrites both admitted and non-admitted business for General Liability, Automobile Liability, Workers Compensation, Property, Inland Marine, and Excess/Umbrella lines of business across multiple industry verticals, including but not limited to Contracting, Energy, Security, and Environmental.

What you will do:

Business Consulting

• Partner with business stakeholders to understand business goals, operational priorities, financial objectives, service expectations, dependencies, and emerging needs.
• Assess operational, financial, workflow, service, user experience, market, and performance-related challenges to identify trends, issues, imbalances, friction points, risks, opportunities for improvement, and broader business opportunities.
• Conduct qualitative and quantitative analysis of business performance, portfolio results, workflow effectiveness, service levels, workload distribution, and stakeholder/user feedback.
• Analyze producer, broker, segment, platform, process, book-of-business, distribution relationship, operational model, and digital capability performance to evaluate effectiveness, profitability, adoption, and overall business impact.
• Evaluate broker, underwriter, stakeholder, and user experience to identify opportunities to improve ease of doing business, service experience, adoption, and overall satisfaction.
• Develop clear, actionable, data-informed recommendations to improve operational efficiency, business effectiveness, user experience, service outcomes, and profitability.
• Partner with stakeholders to define success measures, KPIs, reporting approaches, and expected business outcomes for strategic initiatives and operational improvement efforts.
• Present findings, market insights, tradeoffs, business impacts, solution hypotheses, and recommendations in a clear and business-friendly manner to support decision-making and prioritization.
• Monitor the impact of implemented changes and recommend additional actions or refinements based on results, feedbac