Enterprise Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role

As the Principal Architect – AI/ML, you will have the opportunity to:

• Develop AI/ML-based solutions to some of the most exciting business problems.
• Architect solutions using in-house as well as 3rd party LLM and other ML solutions
• Get to work on our cutting-edge solutions before they are released
• Partner with internal and external industry experts
• Work with some fo the best architects and technologies
• Be a part of the team that’s leading the digital transformation of the fastest-growing SaaS provider.

Strategic Thought Leadership

• Partner in developing a transformative approach to design architecture and build customer and employee experiences of the future
• Align Digital Technology strategy with the strategic priorities of the company
• Engage and provide architecture thought leadership across the Chief Digital and Information Officer team 
• Find gaps in technology architecture and translate them into opportunities, with a roadmap to attain strategic outcomes
• Evaluate and define vendor strategy that supports architectural tenets
• Partner with senior business stakeholders to understand business outcomes and create capability maturity-led technology investment outcomes. 
• Drive roadmaps toward a future/target state reference architecture

Transformation Leadership

• Oversee and manage a team of high-performing architects, ML engineers, data scientists and influence a community of Architects across the company
• Solve complex design issues and resolve technological disagreements with informed architecture patterns
• ·Own design of Enterprise architecture policies and guidelines to manage and guide DT and stakeholders
• Partner with Early Technologies teams to foster innovative thinking and drive PoCs to experiment with disruptive technologies
• Lead architectural cross-functionally on strategic initiatives while building strong relationships across multiple stakeholder groups, serving as an ambassador for DT teams in the company
• Adaptable governance
•  Provide adaptable and scalable governance to ensure teams conform to the guiding philosophy 
• Build a community of architects across Technology teams in the company
• Balance governance with agility to drive faster time to market.
• Identify Enterprise-level Optimization efforts and counsel on such efforts for the o