Houseperson

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

 

• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

 

 

 

 

RESPONSIBLE BUSINESS

• May collect newspaper and other items for recycling.  
• Assist room attendants with heavy items such as mattresses and linens. Stock linen storage, deliver linens and other supplies to room attendants.
• Clean other designated areas such as public restrooms, lobby area fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Remove all trash in guest rooms and dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; vacuum hallways, sweep stairwells and wax floor, remove non-floor closet items and store in appropriate areas.
• Assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred. 

 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling, 

 

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees. 
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?