Operations Project Manager - Senior

Essential Duties and Responsibilities: 

• Provide general project management support which includes: developing and maintaining work breakdown structures, developing and maintaining project schedules, managing the requirements definition process, interfacing with technology subject matter experts, managing projects to their on-time completion, within budget and meeting quality standards.
• Develop business requirements specifications. 
• Work with development managers to obtain estimates.
• Facilitate requirements review meetings with the project team and business stakeholders.
• Conduct status meetings and perform risk assessments, tracking action items and provide reporting needed by the Program Management Office.
• Implement risk mitigation strategies to ensure high quality and on-time delivery of projects.
• Work with Business Stakeholders to ensure that customer requirements are clearly defined, that regular customer communications takes place and that the customer is engaged in the project. 
• Work with Quality Management to verify that sufficient test plans have been generated.
• Continually work with Business Stakeholders to ensure customer satisfaction.

Qualifications

• Experience managing software development projects using a project management methodology (i.e. Agile, PMI or PRINCE2).
• Experience in Logistics/Freight Management
• Demonstrated leader of people, able to earn confidence of others quickly, exhibiting credibility through his/her actions and interactions with others, is committed to team building and must be a good coach and mentor to staff.
• Must be experienced with business requirements development and use cases.
• Excellent project management skills, including meeting facilitation, minute taking and distribution, follow up, problem resolution, accountability for work product and final outcomes.
• Ability to handle non-routine, multi-faceted technical problems is required.
• Must be a taskmaster capable of ensuring projects are completed on time, within budget and meeting quality requirements.
• The successful candidate must possess excellent customer service skills and must be results driven. Also, the successful candidate must inspire motivation and committed to achieving results on behalf of commitments to customers.
• Experience in the Transportation industry is a plus.
• Project Management PMP credentials, ITIL Framework (or equivalent) is a plus.
• Bachelor’s degree in Computer Science/Information Technology 

We offer a comprehensive benefits package that includes medical, dental, vision, life, a 401(k) retirement plan and free vacation lodging at our employee resorts in Daytona Beach, FL, Big Bear Lake, CA and Pigeon Forge, TN.