Senior Customer Product Marketing Manager

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube. 

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Senior Customer Product Marketing Manager Position Summary

The Senior Customer Product Marketing Manager is a key member of the Customer Marketing team and will partner with our Advocacy, Sales, Customer Success, International, Product Management, and Demand Generation teams to create and execute customer marketing programs – including developing messaging, content, and assets – that effectively communicate key advantages that our solutions and help get customers excited about their upgrade to the Delinea Platform and that are designed to retain, expand, and nurture our customers throughout their lifecycles.

This role provides an opportunity to positively influence and impact Delinea’s marketing and customer success and productivity, by building unique customer experiences. You will serve as the expert on the Delinea customer journey for specific customer segments and arm our sales and marketing teams with insights into how to speak about the value and differentiation we provide our customers. The ideal candidate for this role thrives in a dynamic, innovative environment and brings experience in various facets of product marketing, customer marketing, or even product management.

This position may require up to 20% travel. The candidate will be located remotely and based in the US. This position reports to the Senior Director of Customer Marketing.

What You'll Do:

• Create programs and compelling messaging to inspire specific customer segments to upgrade to the Delinea Platform, improving customer satisfaction and creating sales opportunities

• Work with the Advocacy and the Customer Success Team to identify customers to capture powerful stories about the impact of the Delinea Platform within their organizations. Bring these stories to life via case studies, testimonials, speaking engagements, videos, and more

• Lead and manage customer engagement programs, including in-person/virtual events, workshops, roundtables, Sales Kick Off sessions, and customer advocacy sessions.

• Develop and deliver customer-centric communications strategies and plans to engage, nurture, and update customers about new solutions and capabilities

• Create compelling marketing content for account management/customer success to help at-risk customers

• Build client advocate stories: Working with the Advocacy, Customer Success, and Sales teams, identify and match key customers with priority opportunities to share their story as a part of the customer reference program, helping build customers' brand