Sr. Vice President, Tradecraft

Position Title: Sr. Vice President of Tradecraft

Reports To: Executive Vice President 

Qualified applicants will office in Charlotte, NC., or Chicago, IL. 

 

We are Tradecraft  - leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance, and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service, and accessories needed to deliver memorable experiences.

 

 

Job Summary

This individual ensures Tradecraft's business operations are efficient and effective. You will do this by establishing good rapport with clients & key business partners, identifying profit opportunities, and developing strategic plans. This role requires a dense understanding and experience in the specialty Coffee and Tea business.

 

Key Responsibilities:

• Ensures that the proper management of resources, distribution of services to customers, and analyses of systems are conducted

• Directs business to achieve high performance as measured by the company scorecard, participating in strategic planning meetings when necessary

• Successfully builds relationships at all levels of the organizations

• Builds an effective and results-achieving team within the region

• Participates in the sales process by working with the pre-proposal site survey team, aiding in presentations, aiding in negotiation, and approving of the final contract

• Work collaboratively and cross-functionally across the organization to enhance partnerships and align strategic direction with Business Development, Retail Experience, and Branch Operations throughout the client journey and life cycle

• Plan, direct, coordinate, and oversee Tradecraft operations activities throughout the North American organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of our internal and external partners

• Responsible for implementing strategies to maximize lifetime client value, growth, and retention by championing process excellence and close-loop systems

• Maintain and improve operations in the areas of service levels, quality, effectiveness, and satisfaction, while managing change being driven by both the industry and within the organization

• Creates and provides resources, tools, communication, and enablement in support of a frictionless experience for all internal partners and external clients to achieve company goals

• Identifies opportunities for efficiency and modernization with the Tradecraft business across the organization

• Integrally involved in product, launch, velocity, demand, capacity, and relevancy planning at both a branch and client level

• Exhibits superior communication skills and leadership in interactions with senior executives, while providing expertise and guidance on operations strategy and systems to meet organization goals

• Collaborate with key internal and external business partners to stay aware of changes in the coffee and tea sector; proactively drive strategic and operational plans that align with industry opportunity and cutting-edge position

• Foster a culture of empathy and people-first interactions that drive positive relationships, highlight opportunities for development, and support overall team engagement

• Performs other duties as assigned

 

Qualifications:

• 7+ years of management experience ; In-depth understanding of specialty coffee & tea

• Experience in personnel management including hiring, supervision, evaluation, and succession planning

• Ability to multi-task as well as stay on task and concentrate with constant interruptions

• Must be able to make business decisions based on financial reports and similar facts

• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

• Proven ability to enhance profitability, sustainability, and creativity across all channels in alignment with business strategy

Apply to Canteen / Tradecraft today!

Tradecraft is a part of Canteen. a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race,