Principal Product Manager
ZendeskAbout the role
Job Description
Zendesk delivers AI powered service software, designed for humans. We are looking for a Principal Product Manager to lead our next evolution of AI analytics & reporting. This is an impactful and visible role and you will be working across one of Zendesk's most critical initiatives, AI. Are you interested in solving problems in an environment that fosters integrity, trust, and accountability? Please read on.
What you’ll be doing
As a Principal Product Manager, you will be responsible for understanding customer needs, driving both the strategic vision and delivery of AI analytics visualization and natural language exploration. You will quickly grow to become a Subject Matter Expert on analytics and ROI for Zendesk’s AI products, and work with an incredibly talented engineering team to drive your roadmap. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility.
The candidate for this role must be hyper-focused on customer needs, have the technical prowess to work with our talented engineering team, and be product savvy to prioritize an impactful roadmap.
Responsibilities
Work with our global success, engineering, product marketing, data & support teams in an agile manner to bring new products and features to the market.
Engage with customers, analyze product data, and conduct competitive research to develop and communicate a compelling vision for the evolution of Zendesk AI analytics and reporting.
Strong prioritization skills and the ability to assess the impact of decisions on customers and the business.
Proven experience in utilizing qualitative and quantitative research to inform product roadmaps.
Proposing, owning and reporting on appropriate success metrics for your product.
Be an advocate for simplicity, usability, and customer-centric design in every product discussion.
Self-motivated and dedicated, with the ability to work independently and manage competing priorities
Exceptional problem-solving skills and adaptability to changing circumstances
Excellent written and verbal communication skills
Basic Qualifications
7+ years of experience in product management within a high-paced, agile software development environment.
Experience that demonstrates your abilities in leading strategic direction as well as supporting and developing product managers and/or engineers. You inspire trust in others!
History of shipping, maintaining and improving impactful, scalable and reliable products that move the business forward, in both existing capabilities as well as zero-to-one initiatives.
Experience with Business Intelligence tools like Looker, Tableau, etc. as well as data warehousing systems like Snowflake, BigQuery or Databricks
Experience using LLMs and Machine Learning within the context of data analysis.
Passion for building phenomenal user experiences for a diverse group of customers and end-users
Outstanding written and verbal communication skills with engineers, non-technical partners, and leadership.
Preferred Qualifications
Bachelor’s Degree.
Experience in a data-driven enterprise-scale B2B SaaS product.
Experience within the field of data analysis, BI or analytics and reporting.
Working knowledge of metric gathering and dashboarding tools.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local
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