Customer Service Representative

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you. 

• Growing your expertise and expanding your skillset with every project. 

• Owning your ambition and fueling your career growth. 

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401k

Reporting to the Customer Service Supervisor, the Customer Service Representative will be responsible for interacting with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review.  May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support.

This position is part of a larger collaborative service team located in Loveland, Colorado, and will be hybrid (3 days in the office, 2 days from home).

In this role, a typical day will look like:

• Providing prompt, accurate answers to internal and external customers through telephone, email, and chat. 
• Setting up new customer accounts and enters customer transactions 
• Assisting with requests on pricing, shipping, product availability, terms and conditions, and item information 
• Assisting customers in determining product needs and providing basic assistance on products 
• Acting as liaison and customer advocate, interfacing with other Hach departments 
• Ensuring long-term customer relationships by utilizing professional customer service skills 
• Identifying sales opportunities and offering suggestions for complementary items to the customer 
• Identifying  and submitting sales leads 

The essential requirements of the job include:  

• High School diploma required. An associate’s or Bachelor’s degree in a science-related field is preferred.
• 3-5years’ experience in customer service roles.
• Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field.
• Ability to resolve customer complaints, as well as provide follow-up to customers and supervisor
• Demonstrated computer proficiency. Experience with Microsoft Office required, Salesforce and Oracle preferred.
   

About Hach:

At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest stakes of climate change and global health, we are working together within a rapidly digitizing industry to find innovative techno