Customer Service Rep II

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

The Representative will manage a portfolio of accounts that includes corporate, hospital, state government, and federal government clients. The job entails providing assistance with selection, ordering and renewal of magazines and journals in both print and digital format, as well as account management throughout the term of the customer relationship. EBSCO’s Customer Service team is highly regarded by our customers, and we are looking for a candidate who is committed to providing a high level of service and who has a “whatever it takes” attitude. The ideal candidate will be self-motivated, detail oriented, and enjoy working independently but also willing to collaborate internally with other customer service team members. In addition, candidates should feel comfortable working with teams and individuals at various levels within the company to address customer issues. Creative thinking and problem-solving skills are essential, as is flexibility, the ability to multi-task and a willingness to learn new skills and adapt to changes in systems and processes.

 

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.