Services and Solutions Senior Administrator with German

Services and Solutions Senior Administrator with German<p></p><p><b>Michelin is hiring!</b></p><p>- - - - - - - - - - - -</p><p></p><p>This role is based in the <b>Michelin Corporate Business Services in Bucharest, </b>where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management.</p><p></p><p><b>What we’re looking for:</b></p><ul><li><p>Fluency in English and German (at least B2 level);</p></li><li><p>Good Excel skills;</p></li><li><p>Customer Service or invoicing experience;</p></li><li><p>Problem solving skills and ability to deal with numbers;</p></li><li><p>Team-worker attitude;</p></li><li><p>Customer-oriented approach.</p></li><li><p>Analytical thinking competencies;</p></li><li><p>Solution focused.</p></li></ul><p></p><p><b>The Services and Solutions Administrator responsibilities:</b></p><p><b>Management of contracts / prices / commercial conditions:</b></p><ul><li><p>Correct and timely setting of manual prices and commercial conditions based on contracts and KAM</p></li><li><p>Verification of contracts, price accuracy and commercial conditions</p></li><li><p>Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM</p></li><li><p>Keeping the archives up to date for the contracts entrusted</p></li><li><p>Proposal for solutions to improve processes</p></li></ul><p></p><p><b>Invoicing:</b></p><ul><li><p>Collecting the necessary information in the Michelin solutions IT system</p></li><li><p>Guarantee the billing process for the customers, including compliance of their tax provisions and accountants</p></li><li><p>Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams</p></li><li><p>Calculation and validation of invoices at the expected deadlines (billing calendar)</p></li><li><p>Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.</p></li></ul><p></p><p><b>Resolution of anomalies:</b></p><ul><li><p>Analyzing anomalies</p></li><li><p>Solving anomalies and unlocking “borderaux”</p></li><li><p>Proposal for measures to improve practices</p></li></ul><p></p><p><b>Issuing corrective documents:</b></p><ul><li><p>Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them</p></li><li><p>Proposal for measures to correct these documents</p></li><li><p>Cancelling wrong documents and issuing new documents</p></li><li><p>Compensation of an amount by issuing a credit/debit memo when reversing is not the customer's preferred solution</p></li><li><p>Monitoring the reasons that generated the corrections in the related files and explaining them on request</p></li></ul><p><b> </b></p><p><b>Dealing with value complaints received from customers and service providers:</b></p><ul><li><p>Analyzing complaints received</p></li><li><p>Proposal for measures to improve practices</p></li><li><p>Resolution of the complaint</p></li><li><p>Transmission of a correct and sufficient response</p></li></ul><p></p><p><b>Compliance with financial transaction rules:</b></p><ul><li><p>Ensuring traceability of financial transactions</p></li><li><p>Archive of all supporting materials in accordance with the regulations in force in the respective countries</p></li><li><p>Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in self-assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process</p></li><li><p>Implementation of action plans for internal control points identified as non-compliant</p></li></ul><p></p><p></p><p></p><p></p><p><b>In Michelin we offer:</b></p><ul><li><span>Flexible work schedule and home-office options</span></li><li><span>A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.</span></li><li><span>Private medical subscription;</span></li><li><span>Life insurance;</span></li><li><span>Lunch vouchers and discounts;</span></li><li><span>Deduction of vacation costs.</span></li></ul><p></p><p><b><span>How we recruit:</span></b></p><p><span>Once you submit your application, one of our recruiters reviews it. If your profile fits our role:</span></p><ul><li><span>We have a phone call to get to know each other;</span></li><li><span>We hold assessments to see your language skills and competencies;</span></li><li><span>We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.</span></li></ul><p></p><p><b><span>Pass all stages with flying colors, and we’ll send you our offer.</span></b></p><p></p><p><b><span>LET’S INSPIRE MOTION FOR LIFE</span></b></p><p><span>Where do success and ideas come from? We st