Virtual Receptionist - (ZR_26601_JOB)

This is a remote position.

• Full-time (40+ hours/week)
  
• Monday to Friday: 10am to 7pm and Saturday 9:30am to 6:30pm (Hours will be adjusted to 40 hours/week unless the candidate is willing to work more hours)
  

Responsibilities:

• Answer incoming phone calls during business hours (10 AM - 7 PM, Monday through Saturday)
  

• Communicate salon policies and procedures accurately to clients
  

• Monitor and manage appointment calendar for actionable items and indicators
  

• Send automated text message templates to clients based on calendar status indicators (e.g., “arriving on time” messages 3 hours prior to appointments)
  

• Identify and flag calendar discrepancies or issues requiring owner attention
  

• Reach out to clients for service clarification (e.g., basic art vs. custom artwork pricing to prevent $50+ pricing surprises)
  

• Process appointment-related communications and follow-ups
  

• Maintain organized calendar system and ensure all appointments are properly documented
  

Requirements

Requirements:

• Excellent English communication skills with a professional, pleasant phone manner
  

• Ability to learn and retain detailed salon policies and procedures
  

• Strong attention to detail for calendar management and client communications
  

• Reliable internet connection and quiet work environment
  

• Flexibility to work Monday through Saturday schedule
  

• Experience in customer service or reception roles preferred
  

• Ability to follow documented training materials and procedures