Seedtag

We are looking for a talented Client Success Manager to join our LA office and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.

WHO WE ARE:

Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.

We engage with the market on both demand and supply side to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.

If you are interested in joining one of the fastest growing companies in Europe and work on massive scalability challenges, this is the place for you.

THE CLIENT SUCCESS MANAGER ROLE:

By providing exceptional service from a customer’s very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIsand outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a client’s strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.

YOUR CHALLENGE:

Strategic Campaign Design:

• Develop strategies, including upselling approaches, to enhance campaign performance (e.g., new products, channels, audience targeting).

Campaign Execution:

• Initiate and implement client campaigns in alignment with agreed-upon timelines and budgets, collaborating with the Ad Operations team.

Client Communication:

• Respond to client inquiries promptly and coordinate internal responses.
• Ensure timely communication of any changes or issues affecting client campaigns.

Performance Tracking and Metrics:

• Track pod retention rate and campaign success metrics, aiming for >90% KPI attainment.
• Achieve Quarterly Incremental Revenue Goals for key accounts within the responsibility.

Reporting and Insights:

• Provide clients with regular campaign performance reports based on their preferences (e.g., weekly, monthly).
• Conduct post-campaign analysis within one week to identify areas for improvement.

Issue Resolution and Escalation:

• Monitor campaign performance regularly, making necessary adjustments in partnership.
• Escalate unresolved issues to senior management or Adops, summarizing problems and attempted solutions clearly.

Team Collaboration:

• Hold regular team meetings with stakeholders to discuss client accounts, share updates, and collaborate on strategies.

Tool's Utilization:

• Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task management.

Customer Satisfaction:

• Maintain a high customer satisfaction score by delivering professional and effective client services.

YOU WILL SUCCEED IN THIS ROLE IF:

• You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships.
• You understand key consumer trends with a focus on digital advertising, privacy and programmatic.
• You excel at building strong relationships with clients, with communication skills being one of your top attributes.
• You are proficient in English with excellent business writing skills in email and deck format.
• You have an eye for design and can build visually appealing presentations from scratch.
• You have strong relationships at key agencies and clients.

SEEEDTAG BENEFITS:

• 🚀 Key moment to join SEEDTAG in terms of growth and opportunities
• 💸 High-performance tier salary for excellent compensation
• 💯 One Seedtag: Work for a month from any of our open offices with travel and stay paid if you’re a top performer (think of Brazil, Mexico... 🏖️)
• 🏉 Paid travels to our HQ in Madrid to work p2p with your squad members
• ⌛ Real flexible schedule to balance work and personal life
• 🎗️ A harassment-free, supportive and safe environment to ensure the he