Director, Learning and Capability

About the role
Optus is undergoing an exciting transformation. Our strategic workforce planning efforts are helping us define the priority capabilities we need to deliver on our ambitions. At the same time, shaping a clear focus on compliance training and the skills and knowledge required to service our customers effectively is equally important as we strive to achieve our purpose of giving customers real choice.

This new role will involve building a strategic and strong governance approach to support how we shape and deploy our efforts to help our people learn, grow and thrive today and into the future.

As we evolve our end-to-end workforce needs access to just in time learning in the flow of work, in the future we will need to be creating and curating more digital first learning. This means more ‘learning’ at scale via video and webinars to reach our geographically diverse employee population.

In addition to shaping the future, this important role will need to help us think differently around both corporate and frontline compliance training and review our end-to-end induction training.

Come help us build the way forward, to help our people, customers and community thrive today and into the future.

The day to day

• Improve learning governance, transparency and our approach to customer centred compliance training for all frontline teams (contact centre, branches etc.)
•  Partner with our Strategic Workforce Planning Team and the business shape future focused learning design and deployment approach aligned to prioritised themes in support of our strategy.
•  Design and manage annual Business Unit planning and consultation to shape Learning and Capability priorities aligned to the annual planning process.Manage a geographically diverse team of learning and capability professionals helping them develop new skills and be exposed to new ways of working.
• Partnering with other senior leaders across the Leadership, Culture and Development Team build good governance and partnering practices.
•  Partnering with Transformation office develop capability deployment roadmap inline with key milestones and funding cycles.

What makes you a great fit?

• Extensive experience in a highly regulated industry applying understanding of adult learning, learning design technology with a practical and pragmatic implementation approach.
• Experience partnering with Senior Leadership Teams to identify and shape learning, capability and development interventions.  
• Ability to pragmatically partner with P&C Leadership Team to shape and build solutions, reports and proactively identifying risks and opportunities to improve learning and capability.
• Demonstration of ability to gather data to support designing and deploying new tools and digital learning materials tools. 
• Experience leading and inspiring geographically diverse learning and capability teams
• Strategic communications planning and input key messaging where relevant.
• Developing relationships with BU based VPs and Heads to map learning and capability plans
• Managing external partners and vendors to meet budget, risk and compliance standards. 

Perks we love at Optus

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 16 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue.
• Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

 

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!