Sr. Manager, Loyalty and Promotional Strategy - Remote

State

CA

City

Calabasas

Requirements

Education and Experience

Education Requirements

• Bachelors’ Degree preferably with a business major or related field
• MBA or similar advanced degree preferred

Years of Experience

• 8+ years of relevant experience required in a related field
• Marketing and/or Customer Loyalty Program experience preferred
• Management consulting / strategy experience a plus
• 5+ years of Project Management experience preferred with skill necessary to drive multiple, complex initiatives in parallel

Skills

• Expertise in crafting and executing comprehensive promotional plans, including event calendar management, strategic discounting principles, and multi-channel communication.
• Proven ability to manage and optimize loyalty and/or gift card programs, encompassing day-to-day operations, member engagement initiatives, performance monitoring, and strategic roadmap development.
• Skilled in leveraging historical performance data, customer segmentation, and analytics to drive strategic recommendations, create comprehensive performance recaps, and build executive-ready dashboards.
• Demonstrated success in leading cross-functional teams, facilitating productive meetings, building strong relationships with marketing leaders, and partnering with E-commerce, Merchandising, Finance, Inventory, and Store Operations.
• Excellent verbal and written communication skills, with a track record of presenting complex strategies and program updates to senior leadership and executive teams.
• Deep understanding of promotional impact on customer behavior and ability to identify opportunities for personalization and program growth.

Physical Requirements
General office environment requiring ability to:

• Stand, walk, sit for extended periods of time.
• Speak and listen to others in person and over the phone and video conferencing.
• Use keyboard and read from computer screen and reports.
• The ability to lift up to 15 lbs.

Safety

• Must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others.

Address 1

26677 Agoura Road

About Harbor Freight Tools

We’re a 45 year-old, $8 billion national tool retailer with the energy, enthusiasm, and growth potential of a start-up. We have over 1,600 stores in 48 states across the country and are opening several new locations every week. We offer our customers more than 7,000 tools and accessories, from hand tools and generators to air and power tools, from shop equipment to automotive tools. We provide our customers with the right tool for the right job at the right price, always delivering quality and value.

Position Type

Full Time