Senior Manager, Sales Execution

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.  

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

 

Position Summary

 

Reporting to our Director of Sales, the Senior Manager, Sales Execution leads internal contact center sales operations by managing a team of supervisors and ensuring the successful execution of frontline sales initiatives. This leader is responsible for driving day-to-day performance, coaching accountability, and incentive adoption across all internal pods. The role acts as a key execution arm of Sales leadership—turning strategy into action through strong routines, clear expectations, and direct oversight of coaching, reporting, and agent performance trends. 

This role is based in Naperville, IL office. A regular in-office hybrid model (generally T-Th in office, M&F remote) is required, as our office environment is a key driver of our company culture and employee experience. 


Responsibilities include but are not limited to:  

• Directly manage internal supervisors to ensure consistent coaching quality, cadence adherence, and KPI delivery.
• Own field-level execution of sales campaigns, script rollouts, training reinforcement, and incentive activation.
• Enforce red flag coaching standards and ensure proper documentation and follow-up occurs across pods.
• Partner with QA and Training to identify execution gaps and translate trends into corrective actions.
• Support the rollout and adoption of cross-sell offers, upsell flows, and new product bundles.
• Drive consistency in bundling behavior, probing, objection handling, and sales closing techniques.
• Maintain daily and weekly execution rhythms including standups, huddles, tracker reviews, and calibration.
• Provide floor-level visibility into agent performance and coaching needs for leadership.
• Represent the internal sales team in cross-functional conversations with Marketing, Training, QA, WFM, and Product.
• Serve as a performance escalation point and ensure supervisor engagement with underperforming agents.
• Monitor adherence to campaign priorities and track delivery on strategic initiatives. 

 
We’re Excited If This Is You

Experience and Qualifications of the Role   

• Proven ability to drive floor performance across diverse sales environments. 
• 5+ years of experience in a sales leadership role with a track record of consistently recognizing a