Enterprise Internal Fraud Senior Operations Consultant

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant (Senior Assistant Vice President) to join the Enterprise Internal Fraud (EIF) Detection Operations group. The EIF Detection Operations group is within the Chief Operating Office’s Fraud & Claims Organization and accountable for key accountabilities within the firm-wide Internal Fraud Risk Proactive Monitoring function of employees identifying misconduct.  This position is responsible for working within a queue workflow environment, which includes quality and productivity standards, conducting in-depth research on alerts based on employee activity with a high potential of misconduct. The research involves analyzing employee behavior in relation to the associated employee’s business needs, considering respective policies and procedures. The research outcome determines next steps, which could be no action or referral to the appropriate group including employee relations or employee investigations.  Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Conduct in-depth research on employee activity-based alerts to understand if the behaviors seem reasonably likely to be inappropriate
• Gather and document comprehensive evidentiary materials related to employee alert
• Analyze employee activity in relation to business processes, procedures, and policies
• Handle highly confidential information with professionalism and confidentiality
• Exercise independent judgment and provide analysis of findings based on in-depth review of policies and procedures
• Document findings, which could be used for audits, investigations, or reviews
• Interact with Internal Fraud Strategy Development Analysts on developing, refining, recommending or testing new and/or existing rules/strategies
• Assist new employees with onboarding and training as a senior consultant
• Act with urgency and work independently under minimal supervision
• Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses
• Lead team in key project deliverables while leveraging solid understanding of business processes
• Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency
• Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk

Required Qualifications:

• 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Internal fraud monitoring and detection, external fraud detection, conduct management/employee investigations, conduct risk, operational risk or employee relations experience
• Research and analysis experience related to banking
• Experience researching employee activity and/or employee behavior
• The ability to conduct root cause analysis to determine why an activity took place
• Ability to handle highly confidential material in a professional manner
• Strong written and verbal communication skills
• Experience documenting findings
• Advanced investigative research and analysis skills
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to be agile and shift workflow to meet business needs
• Strong process flow experience

Job Expectations:

• This position may be located at one of the posted locations listed below and other locations will not be considered
• Relocation benefits are not available for this role
• Visa sponsorship is not available for this role

Location:

• 2800 S Price Rd Chandler, AZ
• 1525 W W T Harris Blvd, Charlotte NC
• 801 Walnut St Des Moines, IA
• 7711 Plantation Rd, Roanoke, VA

Posting End Date: 

19 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications