IT Asset & Operations Manager

About StarRez 

StarRez is the global market leader in student housing software and residential community management.  Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds.  With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience.  Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and CollegePads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services.  We provide opportunities for students and residents to Thrive!

The Role 

We are seeking an experienced IT Asset & Operations Manager to oversee the full lifecycle of IT assets and Vendor Management, ensure efficient device deployment, and optimize enterprise IT operations. This role will report to the Director of WPT, owning all aspects of IT asset management, endpoint provisioning, security compliance, and process standardization while working cross-functionally with other departments across Starrez.

The ideal candidate is highly organized, process-driven, and technically adept in working with enterprise tools such as Microsoft Intune, JAMF, ServiceNow, SCCM, Office 365, Jira, and Confluence. This role is an individual contributor-focused but requires strong leadership in implementing best practices, driving efficiency, working with vendors for renewals and ensuring seamless IT service delivery.

Role Specifics

• Work Location: Denver, CO - Hybrid
• Reporting Structure: This role reports to the Director of Workplace Technology

Application Deadline: This role will accept applications until April 1st, 2025 at 5 pm MST, unless otherwise posted.

 

What You Will Own 

IT Asset Lifecycle & Procurement

• Manage the end-to-end lifecycle of IT assets, including procurement, deployment, maintenance, and decommissioning.
• Develop and enforce IT asset management policies to optimize cost, minimize risks, and maintain compliance.
• Track and maintain asset inventory in ServiceNow, SCCM, or similar ITAM platforms.
• Ensure cost-effective IT procurement by working closely with vendors and negotiating contracts.
• Lead IT hardware refresh cycles, ensuring devices remain secure and up to performance standards.
• Audit IT assets regularly to ensure compliance with financial, operational, security policies and incorporation of information from runtime asset discovery

Endpoint Deployment & Troubleshooting

• Work with WPT for laptop imaging and deployment using Intune, JAMF, and Autopilot for Windows and macOS devices.
• Work with WPT to Develop and improve endpoint management automation to streamline onboarding and offboarding workflows.
• Troubleshoot and help resolve imaging issues, OS updates, and software provisioning errors.
• Monitor and optimize device performance, ensuring endpoints meet security and operational standards.
• Implement zero-touch provisioning strategies to improve IT efficiency.

Security, Compliance & Risk Management

• Ensure IT assets adhere to security policies and compliance requirements, including encryption, access controls, and patch management.
• Work with Security to manage endpoint security solutions, MDM configurations, and vulnerability management.
• Enforce data security policies on corporate-owned and BYOD devices.
• Conduct regular IT audits to assess asset risks, non-compliance, and system vulnerabilities.

Process Development & Documentation

• Develop and maintain IT documentation, including SOPs, asset tracking processes, deployment guides, and troubleshooting playbooks.
• Standardize IT workflows to improve efficiency and scalability across asset management, device provisioning, and procurement.
• Leverage internal systems to create and maintain IT process documentation and task tracking.

Vendor & Stakeholder Collaboration

• Work daily with Cross Departmental teams to ensure smooth IT operations.
• Manage vendor relationships for hardware/so