Revenue Operations Manager

About the Revenue Operations Manager at Headspace:

Headspace’s mission is to provide every person access to lifelong mental health support. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. Our team of experts ranges from mental health clinicians to Emmy award-winning producers and data scientists, working together as one to help millions of people around the world be healthier and more productive.

Headspace enterprise offerings combine this experience with a human-centered model of care, with coaching, therapy, psychiatry and EAP services under one roof. Our B2B business is the largest and fastest growing channel at Headspace, supporting 4,000+ enterprises and 50+ million covered lives. 

This role will lead Revenue Operations - strategy, process and systems, for our Customer Success Group, which is the largest GTM team at Headspace both from a quota and headcount perspective. This is an IC role directly reporting into the VP of Revenue Operations.

What you will do:

Post-sales Process:

• Lead Revenue Operations for the Customer Success Group by designing and executing scalable post-sales processes, such as QBRs, auto renewals, multiyear contracts, and customer lifecycle cadences.
• Anticipate long-term operational challenges, propose strategic improvements to existing processes, and introduce innovative solutions aligned with departmental goals.
• Develop and own a prioritized process improvement backlog to ensure operational excellence and measurable impact on revenue performance.

Strategy, Reporting & Analytics:

• Own the data and reporting infrastructure for the Customer Success Group, ensuring consistent, high-quality insights that drive decision-making.
• Lead cross-functional data improvement projects, delivering strategic dashboards and reports that track key revenue KPIs, including customer health metrics and account-level activity.
• Analyze performance trends to identify growth opportunities and recommend actionable strategies to CSG leadership.

CRM and Tools Management:

• Redesign and optimize revenue systems (e.g., Salesforce, Salesloft) to better align with CSG processes, collaborating closely with the systems integration team.
• Streamline workflows and automate repetitive tasks to improve team productivity while maintaining high standards of accuracy and compliance.

Cross-Team Collaboration and Strategic Influence:

• Act as a trusted advisor to CSG leadership by proposing strategies to address complex technical and operational challenges.
• Foster a collaborative environment by leveraging expertise from other teams to develop scalable solutions and align processes across functions.
• Represent Revenue Operations in cross-functional initiatives, influencing the direction of major projects and gaining buy-in for proposed improvements.

What you will bring:

Required Skills:

• 5+ years of experience in a Revenue Operations role in a high-growth B2B company.
• Deep understanding of post-sale processes, metrics, and KPIs.
• Strong knowledge of Revenue tech stack (Salesforce, Salesloft, etc.).
• Demonstrated problem-solving and analytical skills.
• Excellent business acumen and the ability to translate data into actionable insights.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Skills:

• Background in healthcare revenue operations.
• Proficiency in sales / CS data & analytics

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $87,000 - $122,000.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

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