Orchidee Imperiale Ambassador (Saks Fifth Avenue)

Company Description

It all began with Pierre-François-Pascal Guerlain. A perfumer, chemist, inventor and researcher, the House’s founder created his first boutique in the heart of Paris, at 42, rue de Rivoli. The address quickly became an essential destination for dandies and elegant women.

Since then, five successive generations of Guerlain perfumers have held the House’s creative reins. Today, Thierry Wasser is the heir to an olfactory legacy of some 1100 fragrances and the intrepid leader of future projects, exploring the world in search of the most exclusive raw materials. It is this same audacity that drives Olivier Echaudemaison, Makeup Creative Director, to reveal and accentuate feminine beauty. Guerlain strives to create perfumes, make-up and skincare products that fulfill their primary functions, but also inspire emotion, surprise and wonder.

Guerlain is part of the LVMH Group.

Job Description

Achieve retail sales and brand awareness primarily through an elevated spa and client experience. This role primarily focuses on the Orchidee Imperiale and Abeille Royal lines.

• Full time

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Embody and communicate Guerlain’s savoir-faire, heritage, and values.
• Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.

• Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
• Motivate Guerlain and retailer teams and lead by example
• Prepare for events by participating in store rallies while showcasing newness 
• Cultivating loyal, lapsed and new clients
• Ensure that all communications with customers are courteous, cordial, and professional
• Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
• Promote Bee App; create awareness and user engagement
• Communicate with fellow Ambassadors and Education Team through WhatsApp
• Contribute to achieving store goals
• Makes every client interaction a personal and luxurious experience
• Attend weekly zoom meetings with Education Team
• Ensuring all doors are supported with a focus on A Doors
• Add value with Account Executive to all retail planning meetings
• Assisting and prepping for VIP Events in store, including presell and booking appointments
• Strategize new ideas with Account Executives for individual markets
• Responsible for submitting T&E in a timely manner on a monthly basis
• Ensure image grooming guidelines are followed
• Always maintain clean and luxe spa kits including linens
• Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs
• Organizing seasonal car stock for stores
• Conduct all other job-related activities.

SUPERVISION RECEIVED

Vice President of Education and Events

Account Executive

Qualifications

• Licensed Esthetician or Certified by Guerlain Spa
• Prior experience in the spa room and sales
• Excellent written and verbal communication and interpersonal skills
• Achievement oriented
• Must be able to drive and maintain valid driver’s license
• Deals with confidential information and/or issues using discretion and judgment
• Must be able to physically carry 30 pounds
•  
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter

Deals with confidential information and/or issues using discretion and judgement

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $30-33/hr.

All of your information will be kept confidential according to EEO guidelines.