Project Operations Manager

Title: Project Operations Manager

Location: Washington, DC (In-Person)

 

Who We Are:

Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector. We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises. We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to- end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation. Our customers hail from a diverse, ever-growing list of industries. We work with small startups, hypergrowth companies, and some of the largest enterprises.

 

Position Overview:

The Project Operations Manager will work with the program office as a member of the Service Operations team and serve as the lead over all O&M activities and contribute to the overall technical solution. Will provide direct oversight of the Operations support teams and monitor and assist in day-to-day service operations.

 

Responsibilities:

• Ensure efficient and effective communication and collaboration between the programs operations, technical entities, application vendors, engineering and other teams in support of the program’s mission
• Ensure appropriate channels of communication are established during maintenance activities and unplanned outages
• Ensure production applications are appropriately monitored and alerts properly configured to notify support personnel of system issues which breech defined benchmarks
• Assist in systems operations planning and strategy and ensure the application/system configuration is properly written, submitted and documented
• Help to plan and execute infrastructure changes impacting the system while ensuring system capacity and performance are properly monitored
• Ensure new functionality or charnes to the system meet stakeholder and user expectation
• Facilitate daily operational stand-up calls to provide metrics on all aspects of the program’s operation; This will include outages, system alerts, daily system checks, daily system backups, ticket metrics, one-net requests, system operational statuses, operational testing activities, service operations project statuses, maintenance calendar and other miscellaneous action items.

 

Requirements:

• 5 years’ experience providing technical management/management leadership on major tasks or technology assignments involving IT Operations
• Demonstrate IT operations management experience
• Excellent written and oral communication skills
• Ability to interact and be involved with the client negotiations and interfacing with senior management
• Proven knowledge of Change and Configuration Management best practices
• Experience leading and collaborating with technical teams of diverse IT related skill sets
• Demonstrated knowledge of infrastructure architecture
• Extensive knowledge of internet protocols, routing, server configuration and management

 

Additional Info/Benefits

Rackner embraces and promotes employee development and training, and covers the cost of certifications relevant to a position and the technologies/services provided. Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks, & events are offered as well!

• 401k with 100% matching up to 6%
• Highly competitive PTO
• Great health Insurance with large network of providers
• Medical, Dental and Vision
• Life insurance, and short + long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan