Principal Applications Developer

As the adoption of our ORC product and its associated SKUs—such as Talent Network, Booster, HCM Communicate, and others—continues to grow at an accelerated pace, we are seeking a dynamic and customer-focused engineer to join our team. This role is pivotal in ensuring seamless onboarding and swift issue resolution for our esteemed customers as well as hands-on development. You will be part of a highly agile development team and also act as a critical liaison among our development team, support team, and customers, contributing to the continuous improvement and success of our product suite.

Key Responsibilities:

• Customer Onboarding: Facilitate the smooth and efficient onboarding of customers to our ORC product and related SKUs, ensuring they have a comprehensive understanding of the functionalities and benefits.
• Issue Resolution: Provide prompt and effective solutions to customer issues, coordinating with the support and development teams to address and resolve bugs, technical challenges, and enhancement requests. 
• Cross-Functional Collaboration: Serve as a bridge between the development team, support team, and customers, ensuring clear communication and alignment on product updates, issue resolution, and customer feedback.
• Product Expertise: Develop and maintain an in-depth knowledge of our ORC product and associated SKUs, staying current with new features, enhancements, and industry trends to better serve our customers.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices for onboarding and customer support, enhancing overall customer satisfaction and product adoption.

Qualifications:

• Proven experience in customer onboarding, technology stack, or a related role within the tech industry.  
• Strong problem-solving skills and the ability to handle complex technical issues with efficiency and professionalism. 
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and cross-functional teams. 
• Strong technical expertise in Java programming, JavaScript frameworks, HTML, XML, and REST web services. 
• A proactive and customer-centric mindset, dedicated to delivering exceptional service and support.                 Exposure to AI/ML is desirable.                                                                                                                               Familiarity with the healthcare domain is desirable. 
• Familiarity with ORC products and related SKUs (Talent Network, Booster, HCM Communicate) is highly desirable.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $76,100 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including