Sr. Assoc. Manager, Digital Operations

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands. 

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.   

We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion-fueled fun? Learn more about the career below. 

About the Job:

The Sr. Associate Manager, Digital Operations is responsible for developing the operational business strategy and business requirements across multiple digital platforms; primarily the Brand’s E-Commerce mobile/web and loyalty platform, Kiosks, and the restaurant control center solution. This role will lead digital execution that improves both the team member and customer experience along the entire order journey with digitally forward solutions. This individual will be the key business owner providing scope and design requirements, operations insight and will define and test innovative solutions to restaurant challenges and be responsible for them from pilot to national launches.

Projects for this role will be highly visible in nature and require working closely with multiple cross-functional groups including, technology, marketing, engineering, and field company and franchise teams with clear communication within all levels of the organization. It is critical for this individual to be strategic and bring forth thoughtful solutions rooted in data and industry-leading insights that elevate the conversations with leadership and key partners to support decision-making and setting priorities.

The Day-to-Day:

• Ensure digital products are functionally supported with business deliverables to reduce complexity in the kitchen while improving accuracy to deliver on the customer and team member experience.
• Drive the channel/product strategy through building business cases and reviewing product roadmaps primarily for three product teams: Ecommerce, Kiosks, Restaurant Control Center & Overall Digital Support, and engagement efforts with the field for all national solutions. (Includes first-party delivery)
• Lead with project management principles from test design, test reads, iterative learnings, testing’s, improvements, communications, and timelines until post-ensuring a successful national launch across multiple product teams and projects.
• Agile ability to analyze data, trends and qualitative field restaurant and customer feedback to drive and elevate priorities and solutions that latter up to the brands goals.
• Own digital restaurant execution through performance monitoring and program optimization by being the voice of operations when influencing solutions on product roadmaps.
• Develop and maintain close working relationships cross-functionally with internal team’s franchisee partners and field operators, keeping them updated with communications, engaged on programs and pulsing trends.

Is This You?

• Bachelor’s degree in a relevant field, or equivalent on the job experience preferred.
• 7+ year of experience in restaurant/retail operations, management consulting, or leading or engaged digital operations strategic management preferred; 2+ years of experience in a people management role preferred. Comfort acting as an individual contributor and as a team manager while remaining current on industry innovation, practices, techniques, and tools to support the brand’s goal of having industry-leading digital platforms.
• Excellent communication and presentation skills with focus and brevity and ability to adapt messaging to the audience; The ability to influence and bring internal stakeholders on your design journey to support your decisions and vision.
• A deep curiosity and ability to consider product strategy and vision. Ability to craft business requirements for any project or product roadmap with clear objectives that align to broader org