IT Field Services & Support Tech - Skyport Hospitality

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

SUMMARY

The primary functions of the IT Field Service and Support Technician are to install, uninstall, replace, and support cameras, music systems, network equipment, digital menu boards, televisions, POS (Point of Sale) systems, laptops, PCs, and low-voltage cabling. This role also provides operational support for IT functions and related systems, including troubleshooting, repairs, and maintenance of information technology equipment.

PRIMARY RESPONSIBILITIES

·       Install and test IT hardware including POS systems, desktops, laptops, tablets, network equipment, digital displays, TVs, cameras, and audio systems.

·       Deploy technology for new restaurant openings, remodels, and equipment refresh projects.

·       Install equipment in network racks including but not limited to switches, firewalls, and patch panel connections.

·       Mount devices such as TVs, tablets, time clocks, cameras, and digital displays.

·       Follow established deployment checklists and build standards to ensure consistent system installations.

·       Perform quality assurance testing on newly installed equipment and systems.

·       Troubleshoot and resolve hardware and basic network issues across multiple restaurants, bakery, warehouses and retail locations.

·       Support escalated technical issues involving POS systems, printers, displays, network connectivity, and other operational systems.

·       Assist with diagnosing root causes of recurring technical issues and deploying long-term solutions.

·       Perform preventative maintenance and equipment upgrades.

·       Assist with scheduled maintenance and project work that may occur overnight or after business hours.

·       Participate in technology refreshes such as replacing TVs, network hardware, or other operational equipment.

·       Stage and prepare equipment prior to deployments including configuration, labeling, and testing.

·       Work closely with the Support Team and Systems Administrator Team on infrastructure projects and system improvements.

·       Coordinate with vendors, contractors, and internal teams during technology deployments.

·       Provide occasional technical assistance to restaurant management and staff when necessary.

·       Provide support desk coverage as needed, including during employee absences, emergency staffing situations, on-call support periods, and other operational needs to ensure uninterrupted IT service delivery.

REQUIRED SKILLS/ABILITIES

·       Strong hands-on technical ability with tools, hardware installation, and equipment deployment.

·       Strong troubleshooting and problem-solving skills.

·       Ability to independently troubleshoot hardware, connectivity, and endpoint issues.

·       Strong understanding of basic networking concepts, including switching, patching, and connectivity troubleshooting.

·       Ability to work independently while managing multiple tasks and projects.

·       Excellent organizational skills and attention to detail.

·       Ability to work in fast-paced operational enviro