Customer Support Agent UK

Do you want to become part of a fast-growing scale-up in the sharing economy? Do you want to work remotely, with an international team of passionate people with a passion for travel? Then join the growing team of Goboony! Be part of the leading motorhome sharing platform in Europe, and have a positive impact on how people spend their leisure time.

From March onwards we are looking for a Customer Support Agent for our UK team. Someone who wants to use their communication skills in an international environment, and who can solve problems calmly and quickly. We’re not a call centre, but we are a community as we do so many more things than just contacting our customers! Right up your alley?

What does the role look like?

As a Customer Support Agent you are the first point of contact for our (potential) travellers and advertisers. But you'll do more than just answer questions. You'll be continuously involved in improving the customer journey of our users and help Goboony maintain its high standard of service. Your key responsibilities will be:

• Answering questions via email and phone.

• Help users resolve a claim or dispute.

• Help new hosts get started renting out their RV’s.

• Ensure that payments run smoothly.

• Use our own insight and feedback from users to come up with improvements.

• Continuously improve our support process.

Meet your future team

Requirements

Now let's talk about you

• You have ideally +1 year of experience in a customer service role.

• You are available for 40 hours per week

• Your mother tongue is English

• You’re customer oriented and solution-focused.

• You’re an excellent mediator and have a natural ability to mitigate a situation.

• You happily help our customers with your caring and enthusiastic attitude.

• You’re stress-resistant and can perform well under pressure.

• You want to be part of a super fun and motivated team that continuously challenges each other to achieve our goals and optimise our service. You take initiative by suggesting ideas to improve our processes by listening to our customers.

Important: you're based in and eligible to work in the Netherlands, Belgium, France, United Kingdom, or Germany. These are the countries in which we can employ people. We are not able to sponsor visas at the moment.

How we invest in your journey at Goboony

We hope the chance to become part of Europe’s fastest-growing camper platform already gets you excited about the road ahead. On top of that we offer awesome benefits:

• Flexible work with the opportunity to work fully remote, or in a co-working office space (Spaces) depending on your location, or both.

• You will receive a Macbook to work on from your (camper) home or anywhere else!

• Fully paid camping-working trips with the team each year.

• Annual team credit of €300 to do something fun, like going on a workation together.

• We also want you to experience the freedom that we like to give each other: therefore, you can experience life on the road by yourself by taking one of our campervans on a trip for a weekend.

• We don’t count holidays. We believe in responsibility for your job, your private life and a healthy combination of both. We advise taking at least 25 days. But you are free to plan your free time how it suits you and the team.

• Plenty of opportunities for personal growth and development, including a personal training budget (depending on your level of experience).

and much, much more of the good stuff...

Get to know us!

Ready to meet our UK Country Team? Send your credentials our way and let’s talk.

More info? Direct your questions to Bobbie at jobs@goboony.com.