Sr Analyst Field Technology Operations - Parsippany, NJ

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

The Senior Analyst of Field Technology Operations is responsible for maintaining the US Veeva CRM  environment for all field-based customers, managing/optimizing SFA workflows, testing & demonstrating systems, providing some local field support, and designing & managing training materials. This role assists with the CRM platform and business side ownership of interaction points between Sales Operations and workflows for Marketing, Field Sales, and Medical across the US Innovative Medicines ecosystem. This role may also be assigned coordination & project management duties related to Sales Operations support in partnership with Sales Training, IT, Field Sales Leadership and MCM teams.

How You’ll Spend Your Day

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

 

• Provide administration support for US Veeva CRM (or other CRM) environments. This includes providing support for CRM environments including testing, training, project management with stakeholder partners, and providing occasional tier 2 technical helpdesk support.
• Partner with business and IT stakeholders to define Veeva CRM business requirements, design & improve workflows with Field Sales User centricity
• Partner with Sales Training as a CRM & technology subject matter expert to develop & maintain manuals, quick reference guides, and e-learnings for field based users to ensure consistent new hire, refresher, and advanced training skills. Strong live presentation & written communication skills needed.
• Assist Multichannel Marketing team in managing & supporting Veeva Vault Digital Media and Approved Email templates

Your Skills and Experience

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

 

Education/Certification/Experience:

 

• Bachelor’s degree in business-related area, technology or equivalent required
• Minimum 2 years Veeva CRM experience or other Pharmaceutical Industry specific sales CRM preferred
• Pharmaceutical sales operations experience required
• Experience presenting and communicating sales operations technology & workflows
• Experience generating training material preferred

 

Skills/Knowledge/Abilities:

 

Knowledge of Veeva Vault and other Veeva capabilities experience preferred, not required

Expertise in Microsoft Office - Project, Word, Excel, PowerPoint

Demonstrated skills in communicating (oral and written) effectively with diverse individuals/groups in order to facilitate trust and understanding in business and vendor relationships

Ability to read, analyze and interpret business requirements and turn into functional capabilities

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists 

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Excellent team player and works effectively in a multi task environment

Demonstrated knowledge of the Pharmaceutical Industry, cGMP, PDMA and Governmental regulations

 

 

TRAVEL REQUIREMENTS

 

Approximately 5% domestic travel.

Salary Range

The annual starting salary for this position is between $104,000 – $130,000 annually.  Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. 

How We’ll Take Care of You

We offer a competitive benefits package, including: 

 

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. 
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contributi