Sr EMR Field Specialist

POSITION TITLE: Sr EMR Field Specialist

LOCATION: Remote

POSITION SUMMARY:

The Sr EMR Field Specialist is responsible for the on-site customer support for new and existing laboratory EMR integrations, with focus on user training and initial production support for electronic interfaces with health systems and clinics. Broad interaction between Natera EMR Solutions Team, Natera Sales, client and vendor resources. This position will require travel to customer sites across the US up to 75% of their time.

PRIMARY RESPONSIBILITIES:

• Assist in onboarding of new EMR interfaced clients (health systems and large clinics)

• Provide field technical support for existing EMR customers

• Key tasks include:
      - Work with Sales and EMR Team on scheduling on-site customer visits
      - Travel to customer sites to help with the EMR interface on-boarding
      - Provide EMR training and support
      - Troubleshoot existing interfaces and provide feedback to clients, vendors, Sales and Operations
      - Analyze EMR utilization data and work with clients to increase electronic orders rates
      - Work closely with EMR Team on key initiatives and product updates
      - Perform other duties as assigned    

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

• Employee must pass post offer criminal background check.

QUALIFICATIONS:

• Bachelor’s degree in a quantitative field such as, IT, Engineering, Economics, or equivalent

• Minimum of 5 years of relevant related experience, preferably in laboratory space

• Must have knowledge of different hospital EMR systems (Epic, Cerner, etc), lab workflow and client workflow.

• Proficiency in Excel

• EMR training / elbow support experience preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Exceptional customer service skills

• Strong organizational skills

• Presentation and training skills

• Self-motivation, with the desire and capacity to work both independently and collaboratively

• Extreme attention to detail

• Endless curiosity and a need to dive deeper for understanding

• Excellent verbal and written communication skills to be able to communicate effectively with all audiences, including customers, commercial team and senior management.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• The duties are performed in a field / remote setting and also require the use of a computer. 

• Duties might sometimes require working outside of normal working hours. 

• Requires travel up to 75%.

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OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensu