Direct Bill Account Resolution Analyst

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Customer Service, Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$43,200.00 - $71,300.00

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The Account Resolution Analyst is responsible for supporting Direct Bill related questions, resolving complex billing inquiries, and managing all receivables in both Voluntary and Residual Markets (RMD) to maximize cash flow. Responsibilities include collaborating with appropriate parties to analyze outstanding receivables and disputed premium and documenting the resolution activity. Utilizing decision making and resource navigation skills to manage complex cases and assignments with limited direction to determine best outcome based on business guidelines and authority level. Independently performs a variety of duties, including servicing customer inquiries, escalation resolution, account research and analysis, while supporting business partners and vendors throughout the billing lifecycle. Exhibits strong analytical, prioritization, and organizational skills. Incumbent will be expected to meet performance goals and quality standards to ensure business objectives are achieved.

What Will You Do?

• Responsible for managing receivables within an assigned territory.
• Research and analyze all aspects of disputed accounts.
• Utilize necessary tools and resources to support receivables management efforts.
• Ensure accurate application of payments collected, research and resolve discrepancies.
• Negotiates within company guidelines and authority levels, while maintaining the ability to navigate business exceptions.
• Follow up and monitor billing accounts as necessary to ensure appropriate action has been taken while maintaining a high level of customer service to internal contacts (i.e., Marketing, Service, Premium Audit) and external customers (i.e. insureds, agents, authorized 3rd parties).
• Strong collaboration with brokers, clients, and business partners t