People Operations Associate

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

Job Description

We’re looking for a People Operations Senior Specialist for our US region to join our People Operations Team in Austin. This role is a great opportunity for someone who is looking to develop and add impact on Wise’s mission and enable the Global People Operations’ vision to create fast, convenient and transparent Wiser support, powered by smart tech and human advice.

This role will report to the People Operations Senior Lead for the Americas based in Tampa, Florida.

Your mission: 

At an exciting time of ambitious growth, your role of People Operations Senior Specialist in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.

You’re someone who’ll keep us on track and compliant, ensuring our operational engine ticks along nicely, but you’re also inquisitive and hungry for new ways we can handle, process, and improve the Wiser journey and experience. It's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering, while ensuring the Wiser experience remains the same around the world.

Here’s how you’ll be contributing to People Operations:

• Answer employee inquiries and escalate queries as necessary to other team members

• Ensure our HR system and all employee records are up to date and correct

• Partner with our Payroll team to ensure they have everything they need to run an error-free payroll

• Coordinate new hire onboarding tasks and facilitate People Operations onboarding session for new hires

• Provide support for our wellness initiatives and programs

• Support Wisers who are looking to take advantage of our leave and benefit plans, navigating them through the different stages of their journey and the policies to support them

• Manage the annual open enrollment process

• Process Workday actions in relation to the Wiser lifecycle

• Manage the administration of the immigration and visa process of onboarding internal relocators or external candidates, ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop

• Provide guidance to leads locally and from other offices on US specific processes, systems, and benefit policies

• Maintain the digital information space (Confluence) for all US People Operations information so Wisers can obtain relevant information at all times

• Share ideas and contribute to projects both on a local and global level, which will collaboratively shape the future of Wise as we continue to grow

• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work

This role will give you the opportunity to:

• Create a first-in-class Wiser experience - Follow a customer-centric approach in curating a seamless lifecycle experience for our Wisers

• Create continuous improvement within the team - Recommend new approaches and policy and procedure changes to co-create solutions from a global and mass customization outlook

• Gain international exposure - Collaborate with and support our teams in offices around the Americas region as well as getting involved in Global People Operations projects

• Be part of our mission to make money without borders the new normal

About you:

• Radiant people skills - with huge amounts of personal energy, with the ability to build and maintain collaborative relationships, and happy to be the first point-of-contact for our Wisers

• Fluent in English, both written and verbal. Other languages are a plus!

• Honesty and reliability - able to own up to mist