IT Technology Services Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

WHAT YOU'LL DO

• Manage a team with diverse skill set & experience to deliver services. 
• Manages internal and external resources, ensuring business critical service delivery.
• Makes operational decisions on technology, process, and skill enablement.
• Accountable for annual KPIs established for the team and organization as required.
• Executes robust delivery of the plan against defined KPIs & goals.
• Actively collaborates with other regions & Teams and global initiatives.
• Provides effective operational leadership and demonstrate value creation for customers.

 
WHAT YOU'LL BRING

• 15 - 18 years of overall experience in IT software and services
• 10 + years of Relational Databases including Installation, upgrades, client and Maintenance strategies, Migration aspects, integration between systems, Disaster Recovery, infrastructure scalability among other topics.
• 4 – 5 years of experience in Service Delivery / Operations
• 2 – 3 years of People Management experience
• The Database skills &experience on SAP HANA, SAP ASE besides other DBs would be essential.
• Proven understanding of Cloud Architecture including Azure, AWS, GCP etc
• Deep understanding of SAP Applications & Technologies and related ITIL processes
• Successful experience leading multi-locational, multi-skill set teams is a value addition.
• Comfortable handling challenging situations is a MUST including managing de-escalation conversations with senior stakeholders at SAP and at the customer. Ideally exposed to global escalations in a leading role
• Successful track record of proposing and implementing process and organizational improvements with measurable results.
• Excellent internal and external stakeholder management, presentation, and communication skills
• Flexibility to work on different time zones, as required.
• Deep knowledge about operations processes of large development organizations
• Proven track record of successfully orchestrating activities across different organizations and time zones (e.g. Asia, Europe, US)
• Must have excellent presentation, communication, and inter-personal skills. 

 
MEET YOUR TEAM
SAP Enterprise Cloud Services - provide customers with end2end application management for all their specific SAP solutions across multiple consumption models like public cloud, Private Cloud. The Global SAP Enterprise Cloud Services organization is planning to scale the delivery organization to enhance the Database Technology Operations and Customer engagements. The Technology Services Manager will assume a People Manager role to enable, guide and steer them towards operational excellence.
 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At