Senior Business Support Analyst

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Gas Operations team is looking for qualified candidates to fill an open Senior Business Support Analyst position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Responsible for the evaluative, quantitative and qualitative analysis in support of business needs and requirements.  Responsible for technical support (troubleshooting, maintenance and enhancements) and consultation for a variety of database systems used througout the department.

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Analyze business data to uncover insights: Use advanced Excel, statistical methods, and analytics tools to identify trends, solve problems, and create meaningful metrics that drive business decisions
• Create reports and forecasts: Build and maintain dashboards, reports, and forecasting models to track business performance and support strategic planning
• Develop and improve data processes: Design efficient methods for extracting, analyzing, and presenting data to ensure consistent and accurate reporting across the organization
• Present findings to leadership: Translate complex data analysis into clear, actionable recommendations for stakeholders and business leaders
• Lead analytical projects: Manage cross-functional project teams, develop business cases, and drive data-driven initiatives from concept to completion
• Streamline business processes: Identify opportunities to improve workflows and procedures using data analysis and process improvement methodologies
• Support technology systems: Maintain and enhance reporting systems, coordinate system upgrades, provide user training, and troubleshoot technical issues as needed
• Collaborate across departments: Work with various teams to understand their data needs and deliver solutions that support business objectives
• Performs other duties as assigned

Minimum Qualifications

• Associate’s degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience.
• Experience working with relational database sytems (querying, analysis, reporting).
• Solid written, interpersonal, and group communication skills.
• Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos.
• Excellent problem solving skills.
• Project management skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication and customer service skills.
• Strong time management and organizational skills.
• Experience in providing guidance and direction to lower staff.
• Ability to take initiative and work both independently and as part of a team to accomplish objectives.

Desired Qualifications

• Bachelor’s degree in related field.
• Experience leading teams.
• 5 years utility-related experience.
• Advanced Excel proficiency including complex formulas, pivot tables, data modeling, and automation (VBA/macros)
• Strong analytical mindset with ability to identify trends, patterns, and insights from complex datasets
• Experience with reporting and data visualization tools, particularly Power BI
• Related business-specific experience may include:
  • Advanced relational database experience (MS Access, SQL, Oracle)
  • Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics)
  • Programming language experience (Visual Basic, SQL, VB.NET, HTML)
  • Advanced experience with SAP, BI tools
• Process documentation and improvement experience
• Demonstrated ability to translate business requirements into analytical solutions and actionable recommendations

Additional Information

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