Production Coordinator Lead- Onsite/Lewisville, TX

Are you passionate about building relationships and ensuring company success?

Are you looking for a new opportunity with a goal-oriented team?

Our story 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” 

Our Values: 

Champion People – be empathetic and help create a place where everyone belongs. 

Grow with purpose – Be inspired by our higher calling of improving lives. 

Be Alight – act with integrity, be real and empower others. 

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. 

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. 

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. 

Learn more at careers.alight.com.  

About the Role

The CSS Production Coordinator Lead is responsible for the workflow/production coordination for one or more processes with a focus on service, quality, resource management, workplace safety, and metrics. The Production Coordinator must be willing and capable of performing the same or similar tasks as other team members for a significant portion of their time. Essentially, it’s a hands-on role, and the Production Coordinator will be working alongside the team on day-to-day tasks.

Leadership Responsibilities

Process Ownership

This role will be the individual responsible for directing the daily workflow of the operation and the adherence to process. Thorough knowledge of operational principles will allow this role to effectively coordinate the varying critical deliverables throughout the day.

Time Management

Due to the time-sensitive nature of our work, this role will be working closely with other Production Specialists and management to balance incoming work with critical outgoing mail. Workflow can fluctuate so staying focused on important deadlines is key.

Communication

Issues arise, work changes, problems occur. This role will be adapting to the work and directing the team accordingly. Clear and timely communication with senior colleagues and management will be a daily part of ensuring we deliver world-class service to our clients while constantly improving how we run our business.

Team Building

As the Production Coordinator Lead, this role will be working with their team to meet daily production requirements and exceed our clients’ expectations. To achieve this, this role will be a critical driver in ensuring that the team understands the work, follows the process, and achieves production goals. This role would facilitate new hire training and maintain operational SOPs for the department.

Requirements

(Hours: 2nd shift; 10:00 a.m. -6:30 p.m.)

• Be able to listen attentively and demonstrate effective interpersonal skills.

• Collaborating with cross-functional teams to streamline workflows and improve overall production operations.

• Have experience directly managing diverse teams in an operations environment.

• Exhibit problem-solving ability in a dynamic production environment.

• Following verbal and written guidance, including instructions from work orders using independent judgement based on established procedures.

• Demonstrating a high-level performance of working in a fast-paced environment.

• Learning agility possesses good problem-solving skills.

• Strong analytical skills. Proficient in Microsoft applications (Excel, Word, Outlook).

• Willing and capable of performing in a moderately flexible schedule (shift overtime or weekends during seasonal peaks and unplanned demand).