Student Success Manager (Temporary)

About the Opportunity

PROGRAM DESCRIPTION: 

The N.U.in Program is one of Northeastern’s signature first-year experiences and truly embodies the university’s experiential approach to education. Launched in 2007, The N.U.in Program is rooted in our core belief that Northeastern students are curious, adaptable, and agile as they explore the world around them. 

Through The N.U.in Program, students will have a rigorous academic experience intertwined with unique cultural and social opportunities outside of the classroom. Bolstered by a robust professional support system, this one-semester experience supports students’ growth as global citizens and fine-tunes the skills they need to navigate their future. 

Students admitted to the N.U.in Program embark on a unique journey. They study abroad in their first semester with other Northeastern first-year students at the N.U.in location of their choice and begin their studies on the Boston campus during their spring semester. Partner universities provide academic courses to the participants while Northeastern staff provide on-site leadership and support services during the program. 

JOB SUMMARY: 

Balancing responsibilities between Northeastern and the host institution, the Global Student Success Manager (SSM) ensures students have a cohesive, supportive, and culturally enriching experience, all while maintainingopen lines of communication and upholding the standards and values of both educational institutions. The SSM works collaboratively to support the safety and wellbeing of students and contribute to the development and overall success of the students and the program. Responsibilities may vary based on site placement, the needs of students, internal and external partners, and Student Life initiatives. 

The Student Success Manager (SSM) role is a temporary (July to December) full-time, benefits-eligible position requiring the person in this role to live on-site with students for at least 4 months at an N.U.in location. International housing is provided while on site. Additionally, the SSM will be expected to attend two or more weeks of in-person training on campus in Boston in July; housing and travel will be covered by Northeastern for this period. The SSM directly supervises a full-time team of Global Student Success Coordinators, who also live on site. Non-traditional work hours may be required throughout the employment term.  

RESPONSIBILITIES INCLUDE: 

Summer: 

• Attend a mandatory 2-3 week training program on campus in Boston, preceded and followed by online training prior to departure to site 

• Lead or co-lead small group sessions for assigned site team (with guidance). 

• Participate in pre-departure student orientation activities. 

• Participate in evening and weekend social activities. 

Fall: 

• Live on-site at assigned student housing location or residence, and act as the primary point of contact for students and staff while overseeing safety and security during emergencies and other student incidents. Serve as part of a 24/7 on-call rotation.  

• Supervise, support, and evaluate a team of Student Success Coordinators in all aspects of their professional development and needs.  

• Serve as a liaison with staff and faculty from the host institution, and Student Life and Global Experience Office (GEO) Central staff through regular meetings an