Director, HRL Facility Operations

Job Summary

The Director of Housing Facilities assumes full responsibility for the Housing and Residential Life facility operations including maintenance, custodial and minor and major capital projects.  Primary responsibility includes planning, staffing, directing, controlling, and managing operations; manage construction and alteration projects, facility improvements, and maintenance of the infrastructures of the HRL facilities and staff hiring, training, and safety compliance.  Overseeing all facilities projects, establishing and maintaining a preventative maintenance program, emergency repair services, and building refurbishment. Direct oversight of a multi-skilled workforce. Serves on departmental leadership and management team.  Prepares and oversees facilities budget. Stands in to make decisions for the department in the absence of the Executive Director of Housing and Residential Life and the Director of Residential Life.

Furthermore, this position provides services that are equitable, inclusive, and culturally sensitive to enhance the quality of campus life.  This position uses a student-centered and equity-minded approach in all communication and service efforts.

Key Responsibilities

• Supervision, Managerial & Administrative Operations: Direct and coordinate the managerial and administrative activities of the HRL Facilities Unit (including Custodial Services and Maintenance). Meet with the HRL Executive Director and senior management, and lead personnel to develop and implement short- and long-term goals and priorities
• Leadership of Facilities, Custodial & Maintenance Operations: Lead the facilities maintenance and custodial services teams in delivering integrated facility services.
• Project Management: Manage routine maintenance, trouble calls, and emergency repairs across HRL facilities, including mechanical, electrical, plumbing (MEP) systems and custodial services.
• Human Resources: Lead staffing functions including interviewing, selection, training, evaluation, and disciplinary actions, in coordination with Division of Student Affairs (DSA) HR.
• Budget Management: Allocate budget resources for planned and operational facilities services. Monitor project costs and address overruns using departmental databases, computer systems, and budget reports.
• Customer Relations: Communicate regularly with building representatives to build strong working relationships, align mutual goals and objectives, and resolve conflicts or issues proactively.

Knowledge Skills and Abilities

Ability to supervise a diverse workforce and manage both administrative and technical aspects of construction, repair, and alteration projects in a residential housing environment. Working knowledge spans all phases of skilled trades and custodial operations, including standard methods, tools, equipment, materials, and quality control processes. Skilled in project planning, budgeting, staffing, scheduling, monitoring, and oversight to ensure delivery on time and within cost. Proficient in reading blueprints, reviewing job specifications, enforcing work standards, and maintaining accurate records.

Deep understanding of building maintenance, grounds operations, custodial systems, code compliance (including OSHA, ADA, and California Titles 19, 22, 24), fire and life-safety requirements, and cleaning systems. Capable of coaching, training, evaluating, motivating, and disciplining staff—including in unionized environments. Excellent analytical, problem-solving, and crisis-intervention skills, with proactive time management and conflict-resolution abilities. Strong written and verbal communication aptitudes. Computer literate, with proficiency in Microsoft Office, facility management software, and resident management systems (e.g. StarRez).

Able to oversee multiple projects simultaneously, adapt to shifting priorities and emergencies, and meet deadlines in high-pressure environments. Dependable, punctual, and willing to work flexible hours when addressing urgent issues. Collaborative and diplomatic in interactions with staff, campus or institutional personnel, and the public in diverse and multicultural settings.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Bachelor’s degree and a minimum of 7 years Housing, student services or other related university experience strongl