Call Center Premium Accounting Coordinator, Accounting Service and Resolution

Position Summary

Ryan Specialty is a leading international specialty insurance firm providing innovative solutions for insurance brokers, agents, and carriers including distribution, underwriting, product development, administration and risk management services through our wholesale brokerage, binding authority, national programs, and managing general underwriters. The Premium Accounting team is responsible for processes and services related to premiums and other funds held in a fiduciary capacity, including accounts receivable, accounts payable, reporting, and customer service.

The Accounting Service and Resolution (ASR) team manages all internal and external Premium Accounting customer inquiries related to the collection, custody, and remittance of fiduciary funds. This position reports to the ASR team Supervisor and is responsible for performing and supporting day-to-day customer service processes for the call center. This includes researching and resolving all manner of customer inquiries, escalating urgent items, and completing other required accounting tasks and special projects, as assigned.

What will your job entail?

Responsibilities:

• Provide high-quality customer service to all internal and external customers via our call center.
• Independently resolve customer inquiries timely and accurately while building and maintaining strong relationships with all customer groups.
• Complete processes and maintain appropriate records according to all relevant standard operating procedures and internal controls.
• Identify trends and propose process and system improvements.
• Support the ASR Supervisor, Team Lead, Premium Accounting associates, and other functional teams with service issues and perform other tasks or projects, as needed.

Education/Experience/Skills:

• Experience in premium accounting, customer service, brokerage, or other insurance-related function is preferred.
• Demonstrated ability to manage multiple priorities in a high-volume position, deliver timely and accurate work products with a customer service focus, and respond with a sense of urgency.
• Organizational skills, problem solving, analytical skills, and customer service focus.
• Ability to work in a remote team environment with a strong teamwork and communication skills. Must demonstrate willingness to help the larger team meet goals and responsibilities.
• Excellent oral and written communication skills and attention to detail.
• Proficiency in Microsoft Office Suite.

Licenses & Certifications:

• Prescribed: NA
• Preferred: N/A

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and