Customer Success Agent - Freelance

This is Readly

Readly offers unlimited access to thousands of national and international magazines and newspapers, all in one app. We've partnered with 1,200+ world-famous publishers, providing readers with 7,500+ titles and over 210,000 back issues. Users across 50 markets have already read 83 million magazines. We're a value-driven ecosystem committed to bringing the magic of magazines into the digital future, with a mission to make trusted content available anytime, anywhere. Our goal is to boost journalistic content consumption through an innovative digital product, while minimizing our climate impact. With a dedicated team of 100+ professionals in Sweden, Germany and the UK, we're making magazines and trusted journalism more accessible than ever.

The role

We are looking for a German- and English Speaking Freelance Customer Success Agent to join our global Customer Success Team in Berlin. The role is a Freelance Part time position with the responsibility to contribute to the customer experience for our core markets Germany and the UK, and supporting our smaller markets across all channels, on a flexible schedule. Our customers are one of our most important stakeholder groups and an essential influence in our Readly journey, and the Customer Success Agent is responsible for supporting our customers throughout their lifecycle in the respective territory.

What you will work on

• Reply to customer requests via email and social media using our Customer Support tool and our Social Media Management tool

• Provide excellent support and be our product and customer care expert

• Work closely with the Customer Success team to share learnings and discuss and solve issues

• Be the voice of the customer and collaborate with different teams in the business

What we are looking for

• You are a well-rounded communicator with a strong work ethic and a passionate approach to customers, problem solving and product explanation

• You have experience working with customers and customer support communication; experience working with subscription services or technical support is a plus

• You have a customer centric mindset and experience working in a team

• You are curious, passionate and driven in your personal and professional approach and are willing to develop, adapt and grow with an international team

• You are fluent in spoken and written German and our company language, English

Why work with us

Our values are based on passion, positivity and constant learning, and help us to motivate each other, celebrate together and give regular appreciation. We live in clear and open communication and approach every situation with an encouraging and constructive mindset.

Our people are, just like you, humble team players that have the courage to try new things and value transparency. You will be given a great deal of freedom and an opportunity to grow. Join a team that is passionate about our product, proud about the mission and purpose we have and ambitious to grow Readly further!

Interviews are conducted on an ongoing basis and we are looking for someone to join our team as soon as possible. Please apply by sending your CV and cover letter to tell us more about your motivations for this role.