Senior Manager/Director of Software Engineering

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Sales Cloud AI is transforming the way companies plan, manage and optimize pipeline management and lead outreach. We are seeking a Senior Manager of Engineering to lead the team that builds the Sales Intelligence Platform within Sales Cloud. This leader will be responsible for shaping the strategy, driving the innovation and ensuring the delivery of high quality products within the Sales Intelligence Platform.

Sales Intelligence Platform (SIP) ingests conversational data (emails, voice, video) and powers several AI agents within Sales Cloud that perform pipeline management, lead outreach and other such tools that boost sales productivity. The platform generates intelligent sales insights based on conversational data that enhances sales productivity for sellers.

Key responsibilities

• Drive the vision for SIP by overseeing teams that are building the platform that powers Sales products such as EAC (Einstein Activity Capture), ECI (Einstein Conversation Insights)
• Recruit, mentor, and lead a high-performing engineering team to deliver key features for various business needs.
• Work closely with cross-functional teams, including architects, product owners, and engineers, to deliver features and collaborate on critical product decisions.
• Foster a positive team culture, provide technical guidance, and support career development for team members.
• Define and communicate the engineering vision and roadmap

Required skills and experience

• B.S./M.S. in Computer Science or a related field.
• 9+ years of software development experience, with 3+ years in management leading one or two teams
• Experience building large-scale distributed systems in a high-availability customer-facing environment
• Strong technical foundation in modern public cloud architectures (AWS, GCP, Azure) and scalable backend systems
• Clear communicator and collaborator across product, GTM, and executive functions
• High technical fluency—can challenge and support platform and AI discussions

Preferred qualification

• Experience building large scale data ingestion pipelines with low latencies
• Experience building AI-enabled sales products for enterprise customers

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, s