Clinical Operations Manager - Faculty Practice Plan (FPP) Ambulatory Operations

Scheduled Hours

40

Position Summary

Position is responsible for operational management of clinical services in a specific building. This includes all operations necessary to deliver services such as, patient services/satisfaction, physician relationships, staff supervision (clinical and clerical), and quality/performance improvement; will include technical training and optimization processes aimed at supporting increased quality and efficiency. Participates in the strategic planning and overall development of clinical services.

Job Description

Primary Duties & Responsibilities

• Manages clinical operations for an ambulatory cancer building. Works to maintain and grow services by developing positive customer relationships and high levels of customer satisfaction. Provides management direction and assistance in resolving issues and complaints by team members, physicians, patients and visitors.
• Oversees coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost effective manner. Develops and implements performance and quality improvement processes and monitors for effectiveness.
• Interfaces with clinical departments within the building and ensures all clinical support services and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Assures licensing and certifications are up to date / current.
• Participates in development of operational budget and is responsible for implementation and management, overseeing and approving supply purchases and educational requests for clinicians and staff. Develops and implements methods for managing par levels to promote cost containment efforts. Ensures coordination and maintenance of related spaces, equipment and supplies. Provides reports, analysis and maintains records as required.
• Ensures patient and employee safety at all times and educates / reinforces safety related policies, procedures and practices. Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs. Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Preferred Qualifications

• Bachelor’s degree or higher with technical and management experience.
• Exceptional internal, external and customer service and people management skills.
• Demonstrates human relations and effective communication skills.
• Working knowledge of patient services.
• Organizational, communication and interpersonal skills.
• Expected with reasonable accommodations to: apply principles of scientific thinking to define problems, collect data, establish facts and draw conclusions; interpret a variety of instructions in written oral, diagrammatic or schedule form, including technical instructions; demonstrate current knowledge and application of safety issues particularly as applied to ophthalmologic care; ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances, push and pull occasionally with moderate force; coordinate hand movements to write, type, manipulate folders and client body parts.
• Excellent communication skills and the ability to interview, counsel or advise patients and their families and able to perform high level problem solving, negotiation and executive functions.

Required Qualifications

• Bachelor’s degree in related field and 5 years of management experience. Combination of education and experience totaling 10 years will be accepted in lieu of a degree.
• REQUIRED LICENSURE/CERTIFICATION/REGISTRATION: Basic Life Support Certification, Level C, or obtains certification within one month of employment. Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements.

Grade

C14

Salary Range

$74,900.00 - $116,000.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer