Senior Manager, Migraine Field Sales Operations

ROLE SUMMARY

The Senior Manager, Migraine Field Sales Operations is responsible for providing sales force operational excellence support and leadership to the US Primary Care sales teams, by representing the interests of the sales function with key internal stakeholders and continuously improving sales operational effectiveness and efficiency for the benefit of colleagues, customers, and external partners.  

The Senior Manager, Migraine Field Sales Operations is responsible for managing the execution of cross functional commercial operational functions for the Migraine team. The Sr. Manager, partners with Regional Business Directors to define and update scope and service areas of commercial operations (CO), establish, and improve service delivery model, manage business demand for services, prioritize resources and budget/funding/ investments allocation. This role will enable compliant processes for commercial operations in assigned markets.

The Senior Manager will leverage their knowledge of the sales operations functional areas to lead complex projects across the US Primary Care Migraine Business Unit. The Sr. Manager will be expected to develop, and project manage plans to achieve objectives, interpreting internal and external business challenges and recommend best practices to facilitate innovation. While managing complex projects is a major component of the role, the Sr. Manager is expected to proactively anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.  Lastly, the Sr. Manager is expected to foster a culture that promotes innovation and thrives on doing better for patients.  

The Sr. Manager will report directly to the Director/Team Lead, Migraine Field Sales Operations. This will be a remote role, although subject to change based on the discretion of management. 

ROLE RESPONSIBILITIES

Drive Operational Excellence initiatives and processes that enables the field force to Deliver Results. Lead Key Areas of Operational Execution for the field.

• Pfizer Align/ Deployment / IC Snapshot 
• Incentive Compensation 
• Training 
• Reporting (Sales, IC, etc)
• Resources (Starters, Programs, Prompt, Pfizer platforms, etc) 
• Communications 
• Meeting Prep 
• POA 
• Integrated Planning Teams 

Proactively identify innovative solutions that simplify process that enable the field force.  

• Be proficient in task and project management, having the ability to keep track of multiple projects’ scope, deliverables, and details.  
• Perform Quality Assurance activities on new releases to ensure business needs are met. Example applications include: Organization Manager (OM), IM SMART, Veeva CRM, DRA, SharePoint, etc. 

Serve as a Strategic thought partner to Sales Leaders, HQ Business Partners to enable FF execution.  

• Manage appropriate support requests originating from assigned Regional Business Directors/Sales Directors, Area Business Managers, and all field force supporting functions in HQ (i.e. Marketing, Commercial Effectiveness, KAM, BOP, Digital, Legal, etc.). Deliver value through collaborative engagement and lead the coordination and alignment of business needs. 
• Anticipate, identify, engage in and support the prioritization of sales force key issues and opportunities across Migraine. 

ADDITIONAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 

• Create and maintain an efficient model of consistent, strategic business operations. 
• Drive efficiency and effectiveness by harnessing technology and challenging status quo 
• Communicate important and/or significant events clearly with all customers facing organizations (thus ensuring a holistic view of Business Operations is maintained). 
• Monitor sales service needs of the field force to include territory assignment