Manager, Channel/Alliances Partner Program & Operations

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. 

Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn.

  Our Vision: 

At Neo4j, we have always strived to help the world make sense of data.  

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Manager, Partner Program and Operations is responsible for overseeing the strategic design, execution, and monitoring of Neo4j’s partner program and enablement, ensuring it aligns with business goals and fosters a productive partner ecosystem. This involves managing all aspects of partner relationships, including recruitment, onboarding, training, performance tracking, incentives, and ongoing engagement. This is a cross-functional role working closely with revenue operations, partner marketing, partner managers, and professional services.

 

Key Responsibilities:

• Strategic Development - Defining and refining the partner program strategy, including target partner segments, go-to-market approaches, and program goals. 
• Partner Onboarding and Enablement - Managing the process for new partners to join the program, ensuring they have the necessary resources and training to succeed. 
• Performance Management - Monitoring partner performance against key metrics, identifying trends, and recommending improvements to optimize the program. 
• Process Optimization - Identifying and implementing process improvements to streamline partner operations, improve efficiency, and enhance the partner experience. 
• Cross-functional Collaboration - Working with other teams (sales, marketing, product, etc.) to align partner programs with overall business objectives and ensure seamless communication. 
• Reporting and Analysis - Providing regular reports and presentations on partner performance, program effectiveness, and operational efficiencies. 
• Tool and System Management - Maintaining and enhancing tools like PRM platforms to support partner engagement and automation. 

Experience:

• Extensive experience in Program Management and launching strategic initiatives aimed at transforming the Partner experience, including partner types such as CSP’s, G/SI, and VAR. 
• Creative, dynamic, and passionate about building new programs and driving them successfully in the field 
• Has successfully built, delivered and managed large complex program initiatives 
• 5+ years of Partner Lead sales role in a fast-paced and competitive market with a focus on new business, particularly with Services and Value Added Resellers
• Partner Management: Track record of building and nurturing exec-level relationships with business partners, a hands-on approach to developing new op