Your Tasks

• Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.
• Manage onsite support tickets within service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor site to proactively identify and resolve issues
• Oversee customer communication through to resolutions

 

Your Profile

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities. 

 

We Offer

• 401K with company matching 6%, vested after 1st anniversary year
• Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability
• Flexible Spending Accounts
• PTO that includes 8 company paid holidays
• Available legal assistance (prenups, wills, child support, divorce, etc.)
• Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)
• Tuition reimbursement
• In-house university with access to 500+ online courses (excel, human resources, management, etc.)
• Access to 3rd party resources (childcare ass